Question about HP Officejet 4355 All-In-One InkJet Printer

1 Answer

Check Scan Platform

I have been using my fax for some years, recently i got the above msg now that i cannot even send/receive.


Please help.


Regards


Steve Agere

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Mentor:

    An expert who has written 3 tips or uploaded 2 video tips.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 93 Answers

Once run the fax setup wizard from the HP Director and then try to send the fax again.

Posted on Jun 03, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Can I send and receive faxes?


u need to have a modem that can send receive fax, then install faxing software in computer, install dell drivers then setup modem, and send recieve program, to send fax u scan n save then use fax program to use image sometimes it may scan and send at same time? read manual with program

Aug 22, 2015 | HP Photosmart 3210 Printer

7 Answers

Cannot send faxes


check whether you have loaded the scanner software .

Sep 03, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Cant fax, getting a msg "check scan.platform" Thank you, Z


When you remove plastic cover, wich is above paper cass. you will be able to see long black plastic with white scanner section.In the midlle is handle.
You need to open and very vell close it - THIS IS SCANING PLATFORM.

If does not help you have problem with main pcb.

Jun 15, 2010 | Canon L120 Fax Laser Printer

1 Answer

Fax reception fails


Hello Dear,

The error message 242 appears in HP Photomart C7180, when the remote machine (the fax machine at Fax Sender side), is having problem, and it is trying to receive fax instead of sending. So actually both these machines try to receive the fax at the same time.
On many fax machines it is possible to accediently initiate the fax reception when:
1. The paper is not loaded in the machine
2. Or The paper is not correctly loaded.

You may contact the fax sender to check the above things. There is absolutely no problem with machine at your end.

Thanks

Mar 10, 2010 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Lexmark x2470. Fax solutions not working after going high speed


Please check that the Phone line for faxing is connected to a seperate NON FILTERED phone line. Not to the dsl line. You can use a line splitter for this. Also the dial up modem may need to remain in your computer for the fax software to dial out. Hope this helps.

Dec 07, 2008 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Canon Fax-L120/L100


Check the manual for how to clean the scan platform (glass).

Jul 02, 2008 | Canon L120 Fax Laser Printer

2 Answers

Check scan platform


Two things cause this, a dirty scanner or after the user cleaned the scanner it was reassembled incorrectly Directions are in chapter 8-4 of the “Basic Guide”

Apr 02, 2008 | Canon L120 Fax Laser Printer

5 Answers

Ready Memory Received


Dear guys, your toner cartridge is low and as a preventive measure, the unit stores the faxes in order to give priority to copying and printing. If you are using remanufactured cartridges, the unit might not be displaying the low toner warning.

Jan 24, 2008 | Samsung SCX-4216F All-In-One Laser Printer

2 Answers

Hi, Remote Fax Error being displayed


NOTE this option may vary to printer try USING OPTIONS TO SET CHANGES


To resolve the problem, try the steps below. After each step, try to send a fax again.

1. As some fax machines are not capable of receiving color faxes, legal size faxes, or faxes at 200x200 dpi resolution, make sure you are sending an A4 or letter size (not legal size) page at standard resolution:
* Press the Black button for a black-and-white fax. Press the Quality button to check the selected resolution.
2. Make sure the All-In-One has enough memory free when you want to save the scanned documents into memory before sending the fax. Please refer to the following document: Click here to link to the relevant document.
Note: The scanned documents will only be saved in the memory before the whole fax is sent if the Scan Before Dial option is turned on. (This is the factory default.) Up to 50 black-and-white fax pages can be stored in memory at standard resolution when there are no pending faxes in the queue.
3. Turn off the Scan Before Dial option by pressing the following keys on the operator panel:
1. Press the Fax button, then press Options untill u see ADVANCED FAX mode.
2. Press Select.
3. Press Options nine times until SCAN BEFORE DIAL appears on the LCD display.
4. Change the setting from Yes to No using the + (right arrow) button.
5. Press Select.
Note: The Scan Before Dial option controls whether a document is scanned before a call is dialed. This parameter only applies to a mono fax that uses either 200x100 or 200x200 resolution. Higher resolution mono faxes and all color faxes are scanned after the call is dialed and the receiving machine's capabilities are known.
4. Lower the fax transmission speed 9600 bps, as some older fax machines are not capable of receiving a fax at a high speed. To do so:
1. Press the Fax button, then press Options untill u see ADVANCED FAX.
2. Press Select.
3. Press Options untill u see until MAX SEND SPEED appears on the LCD display.
4. Change it to 9600 BPS using the - (left arrow) button.
5. Press Select.
5. Turn off ECM (Error Correction Mode) by pressing the following keys on the operator panel:
1. Press the Fax button, then press untill u see to get to ADVANCED FAX.
2. Press Select.
3. Press untill u see ERROR CORRECTION appears on the LCD display.
4. Change the setting from On to Off using the + (right arrow) button.
5. Press Select.

Nov 16, 2007 | Lexmark X4270 All-In-One InkJet Printer

Not finding what you are looking for?
HP Officejet 4355 All-In-One InkJet Printer Logo

Related Topics:

129 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96576 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...