Question about HP Officejet 4355 All-In-One InkJet Printer

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Check Scan Platform

I have been using my fax for some years, recently i got the above msg now that i cannot even send/receive.


Please help.


Regards


Steve Agere

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  • 93 Answers

Once run the fax setup wizard from the HP Director and then try to send the fax again.

Posted on Jun 03, 2008

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Cant fax, getting a msg "check scan.platform" Thank you, Z


When you remove plastic cover, wich is above paper cass. you will be able to see long black plastic with white scanner section.In the midlle is handle.
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If does not help you have problem with main pcb.

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Above paper cover, there is scann platform. Put it back in up possition.

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Whats the scan platform


Scan platform in english is Were you shove the stuff to send ;) ie dirty feed roller, paper detect switch stuck or fragments of paper in original feeding paper path area or feeding stuff too thick or stiff, or if multi document issue it is the pad or roller that sits under the main feed roller...al this is nothiong to do with paper tray full of blanks it is the original feeler area on top..

Same error should occur doing local copy, check feed section/roller

Cheers hope that helps

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CAN'T SEND OR RECEIVE ANY FAXES


HI.when u try to receive or send any fax.fax gives any msg r not.first check ur telephone line.u have to connect it in line.there are two places in fax .one is ext and second is line.check it u r putting it line.for receiving check auto answer .put it on fax only mode.u will receive fax.MIAN AKHLAQ.if it helps rate the solution.

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We have a canon i-sensys L 100 fax machine and it keeps coming up with the error Check scan Platform and we are unable to send faxes. How do we solve the problem.


Ok,Remove the papercover tray, if you look just above the paper tray you will see the scanner,close the scanner by pushing it upwards,and then your problem will be solved.

Mar 18, 2009 | Office Equipment & Supplies

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Canon Fax-L120/L100


Check the manual for how to clean the scan platform (glass).

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Two things cause this, a dirty scanner or after the user cleaned the scanner it was reassembled incorrectly Directions are in chapter 8-4 of the “Basic Guide”

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Dear guys, your toner cartridge is low and as a preventive measure, the unit stores the faxes in order to give priority to copying and printing. If you are using remanufactured cartridges, the unit might not be displaying the low toner warning.

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Coulnd't send a fax


I had the same problem and called canon helpline.

They said to unplug the machine from the mains, then take out the plastic guard where the paper tray is fitted. There is a lever just above the paper tray. Make sure that it is pressed up completely. Then reconnect to mains.

I tried it and it worked.

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Caution check scan platform


you need to check the scanning platform that is above the paper tray. it may be loose. you will have to close it properly and hopefully it will start working.

regards,
kumar

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