Go to
www.super-electric.com and send them a message about your problem. They have parts. I can't tell you if they will help you or not, I have just emailed them today as well. I have both sides of my 1 year old water cooler leaking, model W074DRF11BQD. (from Zellers) I have hardwood floors and I would rather throw this unit away than risk water damage. If anyone is reading this and thinking of purchasing one of these Bellagio water coolers, spend your money elsewhere - THEY LEAK!. My husband is very handy and has just spent 2 hours on it with NO success. The parts are defective - this unit is NOT full of complex working parts. One plastic part causes pressure on the valve and causes a leak(s). After light usage and nothing damaging it, 8 months old one side went and the other side has been leaking for a couple of days and we are just coming up to a year. If anyone else had this problem and fixed it, I would love to hear the solution.
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