Question about HP OfficeJet 6210 All-In-One InkJet Printer

1 Answer

Printer reads out "Carriage Jam". Have done all the usual stuff.... shut down,unplugged, cleaned around connections and still reads out "carriage jam". Makes a lot of noise after opening carriage and closing and then reads out again ..."carriage jam".

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • HP Master
  • 1,354 Answers

Hi

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Hp Cartridge issue


Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
Step one: Reset the printer

  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
Figure 1: Lifting the top cover
Lift the top cover.
  1. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 2: Unlatching cartridge


1 - Black cartridge
2 - Color cartridges
  1. Remove the cartridge indicated in the error message.
Figure 3: Removing cartridge
Gather cleaning materials:
    • Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  1. Lightly moisten the swab and squeeze out excess moisture.
  2. Holding the cartridge by its handle, wipe the copper contacts.
Figure 4: Wiping the contacts


1 - Copper contacts
  1. Replace the cartridge, then close the latch and the printer top cover.

Posted on Jul 29, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

I get a message carriage jam and told to clear jam. However there is no paper jam. It tells me door open and it is not open. It seem the door does not go all the way up. I keep getting the message that...


It seems you mistook Carriage Jam as Paper Jam, but they are different issues. Carriage jam means the carriage that carries the cartridges is jammed which needs to be moved or be cleared manually after opening the door.

Please follow the instructions mentioned here (Click Here) [source HP Support].

Good Luck.

Let me know if you need further help.

Thanks for using FixYa.

Jan 14, 2011 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

I have a hp 6100 series printer. I can not print. I get a message. Open door. Clear carriage jam and then press Enter. I do not see any jams.


Hi sir!
Could you inspect your printer for me and see if there is a long clear plastic that fell inside the rollers. This is called the Encoder Strip. This plastic strip is very important inside the printer. The carriage determines its position from the tiny lines on this encoder strip.

This plastic should be in its proper place, goes through the slot in the carriage, the other end of this is attached on a spring hook on the left and a stationary hook on the right. Hook It Back!! That will fix it.

Sometimes, these Clear Carriage Jam issues is brought about by hardware problem. And the best DiY solution for this is to reset the printer. Follow these steps before performing the reset procedure.

I hope this will work for you if my first solution did not work.
1. Unplug the power cable from the back of the printer (The other end of the plug should be directly connected to wall outlet)
2. Keep on tapping the Power button on the printer for 30 seconds, then plug in back the power cable at the back of the printer.
3. (Make sure no jam in the carriage) Open the carriage door and take out the cartridges, clean the cartridges with a dry cloth.
4. Make sure the power is turned on and gently move the carriage (Catridge holder) and check if anything is jamming it.

To reset the printer
1. Unplug the power cable from the back of the computer
2. Press and hold down the (#) and the (6) button at the same time, then plug in back the power cable
3. Release the (#) and (6) button (the printer may shut down) on the screen it will display SEMI NVM reset
(If none of them happens try it once more)

Another reset
1. Unplug the power cable from the back of the computer
2. Press and hold down the (#) and the (9) button at the same time, then plug in back the power cable
3. Release the (#) and (9) button (the printer may shut down) on the screen it will display SEMI NVM reset


If the problems still persist, You can call HP to return the printer and get an upgrade at low price for replacing the damage printer. hp no.: 1-800-474-6836


Good luck!
Please rate if this solution find its way to solve your problem.
Thank you for using Fixya.

Sep 20, 2010 | Computers & Internet

1 Answer

It won't stop saying shutting down after it says carriage jam. open doo fix jam and press ok to continue. I hac=ve to unplug it to stop the message of shutting down..


Hello,

the carriage jam is the cause of the problem. This has to be rectified for the problem to be solved.

Check the Hp link below. Read every information on the page carefully and follow the steps on the page one after the other.

Typing these step for your would be very long, that's why i decided to direct you to the link below.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00651302&tmp_task=solveCategory&lc=en&dlc=en&cc=id&lang=en&product=1832917

Please don't forget to read every bit of information on the link page once it opens.

Good luck.

Apr 05, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

Clear carriage jam -hp d7460


Carriage jam usually comes from ink on the clear encoder strip that runs across behind the carriage. You need a damp Q-tip to clean from one end to the other, The other thing, on the HP is the cleaning station on the right gets gummed up with old ink and won't go toward the back fully, stopping the carriage.

Sep 17, 2009 | HP Photosmart D7460 Printer

1 Answer

Carriage Jam Error Message


Carriage jam error happens when either the clean station is gummed up and not moving toward the rear properly, or when the encoder strip gets covered with ink or grease. The strip you can clean with water and a Q-tip, the clean station can be cleaned with water, but you have to take the covers off to get to it.

Aug 07, 2009 | HP Photosmart 2710 All-In-One InkJet...

2 Answers

Printer keeps saying ''carriage jam error''...


Friends,

The encoder strip may also be dirty, this causes the printer to believe that the carriage moves less than it actually does and tries to compensate by moving the carriage even further - slamming into the left side of the printer as a result.

Carefully leaning the encoder strip with a lint-free cloth wetted with luke warm water (it should not drip!) can fix this problem.

If the carriage stays in the middle of the printer and doesn't move, the carriage drive belt may be broken. Usually this is not replaced so the printer unfortunately has to be scrapped. But contact your local HP support for further advice.

//Al

Mar 07, 2009 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Carriage jam


Usually when the printer displays a carriage jam error the carriage assembly is jamming along the carrige path.
There may be something in the carriage path or the carriage shaft may need lubricating.
Check the area where the carriage is has stoped. There might be an obstruction visible.

Jan 04, 2009 | HP Officejet J5780 All-In-One InkJet...

2 Answers

Carriage jam


plz resit the cartridge, if the problem persists than you have to send it for repair

Jul 24, 2008 | HP Photosmart 4180 All-in-One Printer

2 Answers

Carriage jam message


Hi,
unplug the power cable without powering the printer off,
press and hold # & 6 on the printer ... while holding these two keys connect the power cord and do not release the keys till the screen turns off. press the power button to turn the printer on ... it ll go through a reset and it ll be working fine, if the issue persists let me know

thanx

May 23, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Carriage jam


Turn machine on..
The unplug power cable on the back....

Press & Hold # 3 while connecting power cord.
keep it pressed & hold till screen display reset or shuts down...
Then follow the prompts on screen...
If this will not resolve the issue , then replace

call 1800 474 6836 & request them upgrade , You will save some money on purchasing new.

Apr 22, 2008 | HP OfficeJet 6110 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 6210 All-In-One InkJet Printer Logo

151 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...