Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

I can scan but can not print from the computer! it says that there is no communication to the computer. if there is no communication , how come it can scan a document? please email me the solutions to this at conptrp@yahoo.com. I badly needed to fix my dell aio printer 962. thanks.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Dell Master
  • 2,517 Answers

Hi there maximum time we found it is a the head problem. The print head is what the cartridges sit in inside of the printer. For resolve the problem please follow these.

Open the printer and wait for the carriage to slide over. Some how if its not come then Unplug the printer & Manually slide the carriage.
Now Remove the ink cartridges from the printer head & Use wet warm cotton swab or use alcohol to thoroughly clean the print head.
Repeat this until there is no ink residue coming off on the cotton swab. After finished it make the head dry then fix it back. Now Try to print something now
If that does not work then follow the next step.

Remove the printer data cable & restart the PC & printer. Then fit back the data cable & turn on the printer. Hope that's start working , if no luck then Uninstall the printer driver & restart the PC & Printer both again. Now install the driver of the printer and connect it with PC ,Turn on printer & go for a test print from the printer preference. Thanks & waiting for your reply.
___

Posted on Jul 29, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

My printer want scan to pc


printer wont scan to pc - Lexmark X5650 ALL-IN-ONE PRINTER

Dec 05, 2011 | Lexmark X5650 ALL-IN-ONE PRINTER

1 Answer

Lexmark x4975 printer not communicating with computer


This article from the Lexmark website on No Communications Error When Trying to Print or Scan might help resolve the problem. Or simply unplugging and replugging your printer into your computer and into the power source can help fix minor communication issues.

Feb 21, 2011 | Lexmark X4975 Wireless Color Multifunction...

1 Answer

Printer wont comunicate with Computer


Try to unplug your printer from your computer. Unplug and replug your printer into the power source to reset itself. When your printer turns on completely, reconnect to your computer. Try to print again. If problem continues, you may refer to these articles in the Lexmark website:
- Communication Not Available' Error Message and Print Job Stalls in Print Queue - No Communications Error When Trying to Print or Scan
I hope these help. Thanks.

Feb 16, 2011 | Lexmark P4350 All-In-One InkJet Printer

1 Answer

How to scan soemthing onto a computer


Do you have the full-featured software driver installed? (Installed before connecting the printer to the computer.) Then you have the option of initiating the scan from the computer or the buttons on the unit. (The HP Digital Imaging Monitor Windows System icon should be in your system tray. If the program has been closed, restart the HP Image Zone software or reboot the computer.) There is a Start Scan button on the printer which should launch the HP software. Alternatively, start the Image Zone software and there should an option to start the scan.

These directions will only work if the computer and printer are both on and communicating with each other. If you get an error, try a new USB cable and try using a different USB port. If using a USB hub, try connecting to the computer directly. (If using a print server, try a direct connection. Check if the print server supports bi-directional communication; many only support the print functions not the scan options.)

I hope this helps.

Cindy Wells

Mar 22, 2010 | HP PSC 1510v All-In-One InkJet Printer

1 Answer

Lexmark X6150 Inkjet - Problems Communicating with Printer


For scanning - use window drivers, try under window Photo Gallery. Works fine. For printing, the problem is when it tries to "delete" a file it prints it fails. Can not figure this one out.

Apr 02, 2009 | Lexmark X6150 All-In-One InkJet Printer

1 Answer

Can't scan from HP psc 2400 to iMac computer


You need to set up the software on the iMac. The reason it gives you that error message is because it can't communicate with the computer and imaging software as the computer doesn't see the scanner and can't communicate with the printer's control interface. The iMac may see the printer and be able to print without any additional software because the driver package for the printer portion may already be installed with the OS X HP printer driver support. You didn't mention whether or not you could print from OS X. I am assuming you can. Faxing and copying from the unit doesn't use the computer at all and doesn't need to communicate with it. Scanning and printing do. If you can't print either then none of the driver or support software is installed and you have to set it up. You can get the instructions for setting the printer up in OS X 10.5 from HP. Just click here and it will take you to the page with the instructions.

Best wishes and cheers

Jan 04, 2009 | HP PSC 2410 All-In-One InkJet Printer

3 Answers

Lexmark x5470


When you got this message were you trying to scan?

What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.

Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.

I'm assuming you have done the following:

1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.

Those are general troubleshooting steps that can be done for any communication problem.

If you have done all of those try this:

Press and hold down the Windows key on the keyboard, and then type the letter R.
Type "devmgmt.msc" and then click OK on the Run dialog.
Find the item Universal Serial Bus controller.
Click the + sign next to the word Universal Serial Bus controller.
Do you see USB Printing Support?
Yes:
Right-click on USB Printing Support, and then click Properties.
Does the Device status say “This device is working properly.”?
Yes:
Have you tried uninstalling and reinstalling the software?
No:
Click the Troubleshoot button to try to resolve the problem.
Does the Device status now say “This device is working properly.”?
Yes:
Try your print again (might need to restart)
No:
Might have a problem with your Printing Support

No:
Might have a problem with your Printing Support

Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).



Sep 10, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

HP L7780 stopped scanning to computers


This issue occurs when there is a communication problem between the computer and the printer. We need to check the communication between the computer and the all-in-one. Print the network configuration page from the all-in-one and enter the IP address of the printer on the address bar of the Internet Explorer and press enter, this should open the printers configuration page for us, if the page is opened then there is a communication between the computer and the all-in-one. Now disable the firewall and antivirus and then try to scan. If the printer page is not opened then we need to estlablish the connection between the computer and the all-in-one.

Apr 22, 2008 | HP Officejet Pro L7780 All-In-One InkJet...

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

111 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

jasbo
jasbo

Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74459 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...