Question about HP LaserJet 2840 Printer

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I am getting scanner error 5 massage on hp 2840

I am getting scanner error 5 massage on hp 2840 printer. printer makes noise and get message turn off and on. i can not make copy or print.

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A tech needs to look at it. It could be as easy as just reseating the 4 wire bundle connector that comes off the scanner and connects to the formatter.
But, in any event a tech has to check it out.

Posted on Jul 29, 2010

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Posted on Jan 02, 2017

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1 Answer

HP LaserJet 2840 and the scanner not working it stops suddenly and has some noise it says on the screen error5 I turn it off and again on but still not working, thanks


Scanner 5 error is usually caused by a failed scanner head drive motor. HP does not sell that part by itself, you must buy a new flatbed assembly. Can sometimes be caused by dirty mirrors, check my tips on cleaning the scanner on the 3380 as it is the same procedure.

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My printer still prints, but make noise when the scanner lamp warms up. After that, the screen says, "Scanner Error 5". What's the problem?


Hi tatnle,

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the enter and the * button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp 1800-334-5144.

Al
Eliteprintersolutions@gmail.com

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I had this problem and it had to do with the scan bulb head not recognising the marker. My temporary fix until the bulb is replaced is to turn the printer off, open the top (ADF and all) with the gray button on the right so that it's slightly raised and then switch the printer on. When it comes up, just close and print/scan/copy as usual. Apparently the spring in the arm warped the interior surface where the head moves and it can't line up when it's closed. Hope this helps.

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HP 2840 error message 5

Scanner Assy needs to be replaced, go to HP site for parts.

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