Question about Brother MFC-665CW All-In-One InkJet Printer

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I am using a Brother MFC-665CW with my iMac OS 10.6.4.. I can't get it to scan! It is stuck in ''Trying to open scanner session'' mode.

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Hi you say the document is stuck in the printer,i will give all options available for troubleshooting here are some options

Please follow the steps below:

  1. Connect your Brother machine to the Macintosh® using a USB cable. Or connect your Brother machine to the same LAN (if you are using a network model) where the Macintosh® is connected.

  2. Launch the Image Capture application.
    I am using a Brother MFC-665CW with my iMac OS - applications.gif

  3. Select the machine from the list on the left side of the screen.

Posted on Jul 29, 2010

  • 2 more comments 
  • Hilton Bristol Jul 29, 2010

    It is better i give you the link because the image is not showing,so please click this link http://welcome.solutions.brother.com/BSC...

  • Hilton Bristol Jul 29, 2010
  • Hilton Bristol Jul 29, 2010

    Here is another solution you can try:
    Even the best all-in-one printer jams occasionally, so you should become familiar with the clearing process before a paper jam stops you in your tracks. Most jams occur as the paper negotiates the turns and rollers inside the machine, so check these places first when the paper jam light starts blinking on your printer. Follow these steps to clear a paper jam on an all-in-one printer.


  • Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.


  • Step 2Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.


  • Step 3Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.


  • Hilton Bristol Jul 29, 2010


  • Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.


  • Step 5Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.


  • Step 6Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.


  • Step 7Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
  • I hope some one of these options work.

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