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Re: an error occured during installation process
Make sure you have media player 11 If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this. Download recovery tool off creative's website. go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
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If your PC has windows XP sp2 or later and Windows Media Player 11 try to do these steps: 1. Connect the player to the computer. 2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed. 3. Select Hardware tab, and open Device manager. 4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX. 5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed. 6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next. 7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method. 8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option. 9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed. 10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.
This error indicates that an issue occurred during the calibration procedure. Follow this procedure to resolve this issue.
1. Using the stylus, tap the "X" to restart the calibration process.
2. Tap the center of each "X" that appears on the screen.
3. When "Touch Panel calibration completed" is displayed, click "OK".
After performing the above steps, the issue should be resolved.
If the issue still persists, perform a soft reset. To soft reset the Reader, press the RESET button using a sharp-pointed object.
If unfortunately the issue still didn't resolve, service of the Reader may require. Follow the below link to initiate the repair: http://eservice.sony.com