Question about Avaya 4610SW IP Phone

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Extension Error when setting up new phone

I'm trying to set up a new extension in one of our satellite offices and every time we enter the extension, we get an "extension error" message. This is actually on a 5610SW IP phone. How do I fix this?

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Look in programming, does that extension exist? If not create it. Or, turn on "auto create extension"

Posted on Jul 30, 2010

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We need to set up a voice mail for an extension that has not been used in years. When I press intercom 777 and enter extension it tells me to enter password which no one in the office knows anymore. When...


The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vms isn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Sep 30, 2010 | Avaya Corded Phone avaparp18d

2 Answers

I have a problem with voice mail with a meridian hooked to NT5806DA-93. The system on voice mail every second pulse off so that only half of each message is played at a half second interval


Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

Apr 15, 2009 | NorStar Lands Phones

1 Answer

Switching extensions


What do you mean their phones do not work when transfering to them... their phones still are working, but they might be different extensions now.

If you goto a set, and do a FEATURE * 0, and then press their intercom button, and see what extension comes up.

Lets check the system programming for autoset relocate:
-> get into the system
-> find SYSTEM PROGRAMMING and enter
-> find FEATURE SETTINGS and enter
-> look for SET RELOCATION: this is probably set to NO...
(when autoset relocation is set to yes, the telephone sets become smart phones, meaning when you move the sets- the extension(s) and buttons follow the set; if it set to no, the programming remains in the room/jack/port.)

There are a couple of options; but the easiest is to get the people to put back their phones to where they were, go into system programming after everyone put their phones back, turn Set Relocation to YES... and then get them to move the sets to their new offices... the phones will take sometime to come up(flashing alot longer than usual), that is because the system is reprogramming the sets to their new port assignment.

Mar 24, 2009 | NorStar M7310 Corded Phone

1 Answer

Voice Mailbox


Then confusion sets in. Are you trying to enter the 2 digit extension number from the Auto Attendant, and getting "invalid entry"???

Or are you entering the extension number, but getting "Invalid Entry", when entering the password???

If it is the password and happening on all the mailboxes, then the hard drive is going or gone.

If it is the Auto Attendant, htne the selector codes are messed up.

Sep 23, 2008 | Avaya Corded Phone avaparp18d

1 Answer

Norstar M7208 telephone


This could be because you have several mailboxes/extensions set up. We've had the same problem in our office.

As a result, from the phone that reads "Messages for you" you can find out which mailbox is attached to the phone.

1. Press "Feature"
The display will read: "Set: ???"

The numbers shown in place of the question mark will be the numbers to the mailbox attached to the phone.

2. Press "Feature"
Enter 981 for voice mail access

The display will read "Login: "
Enter the numbers from the previous action, and if you don't know the password, attempt to use the default passwords of 0000 or 1234.

This worked at our office. I hope it works for you.

If not? We find the site http://nortstarsupport.com VERY helpful.

If you don't know the password, but have access to the system administrator login, you can reset the password for the set you are trying to retrieve messages.

Good luck

Jul 14, 2008 | NorStar Lands Phones

1 Answer

Forwarding calls between extensions


Yes, press Feature 4, then enter the extension of the line you wish to forward the ring to. You can also go into the phone configuration to forward after a set # of rings. To ring another extension at set times you will need admin access.

Jul 02, 2008 | Nortel Meridian M7208 Corded Phone

2 Answers

MS Outlook Contacts error solution


completely uninstall and download ccleaner from downloads.com. run it which removes any previous office system related files. then reinstall office

Jun 06, 2008 | Microsoft Office Outlook 2003 for PC

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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