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must have the factory combination in order to change the combination that was
added to the safe and the factory combination can not be erased if that is the
combination you are trying to erase. All
you have to do is press program & type in the factory code 2 times &
that will erase the number you created. Then
to add a new combination all you have to do is: press program followed by 5 new
numbers. Then to see if they new number works, just type in the new combination
& the green light should come on & you have 4 seconds to turn the handle
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Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. It's always a good idea to change your combination while the safe is open, so that you don't inadvertently lock yourself out.
Delete any existing codes by pressing the "P" key and entering the factory code, followed by "00000." On older safes, press the "PROG" key and entering your factory code twice to delete old codes.
Press the "PROG" or "P" key again on your Sentry safe's keypad.
Enter your safe's five-digit factory code.
Enter a five-digit code of your choosing within 5 seconds. This is your user code. While the factory code cannot be changed, your user code can be changed as often as you like, and that should be your primary code to open the safe. Only you should know your safe's factory code.
Retype the user code to verify it is working, and then close the safe.
Sentry Group Attn: Dept. 200 882 Linden Avenue Rochester, NY 14625-2784 Please allow 7-10 business days, upon receipt of your request, to receive your combination.
This request may be faxed to us at : 585-381-2940.
combination will be faxed or e-mailed back to you only if requested to
do so on your correspondence and you have included a copy of a $15*
money order on your fax (please allow 24 hours for processing your
To pay by MasterCard or Visa please contact
our Customer Service Department at 1-800-828-1438 (please do not fax
your credit card number).
These sentry safes dial combinations are not built to be changed as they have no key change hole. Switching the order of the tumblers could be done by a trained locksmith. I would suggest buying the electronic sentry safes as these safes can be reprogramed.
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
I am a Safe Specialist i have been reading some of your problems and this should help there is no code if you have lost yours only the default code for the model 1610 the default code is: 77,22,09,11,64 try that if you havent changed it and with this problem with people not getting the handle open with the green light happening i suspect this is a issue with the lock mechanism i have had many of the same problems with people bringing them in when you get you safe open it and where the lock is put some lubricate on the lock regulary as the lock sticks and wont open if you havent done this then you cannot get it open see you local safe specialist and tell them what i have said and they may or may not be able to get your safe open i hope this has helped Rob Safe Specialist World.