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Paper jam on HP Laserjet 2840/ jam is from tray 2/replaced the pick-up roller and the seperation pad-new/ still have problem/ left edge of paper is damaged from the bottom up 6 inches. HP does not have a clue they want to sell me a new printer

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  • konastorm Jul 28, 2010

    does anyone have manual or tech paper on the paper path or trouble shooting this problem.

  • konastorm Jul 28, 2010

    Does anyone have the repair manual for an HP 2840 color laserjet printer

  • konastorm Jul 29, 2010

    Does anyone have the service and repair manual for this printer???

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4 Answers

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  • HP Master
  • 6,993 Answers

Hello,

go to the below link, and you will find the service manual that you requested for. The Service manual is in PDF format, so you will have to wait a while for it to load completely.

http://www.partshere.com/Models/Q3948A/CLJ_2820_Removal_replacement.pdf

Good luck.

Posted on Jul 29, 2010

  • konastorm Jul 29, 2010

    when I type the address into IE it returns HTTP Forbidden and will not display the web page any suggestions I tried it in Mozilla and IE

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  • Master
  • 567 Answers

The Hewlett-Packard Color Laserjet 2840 is a high-end laser printer. It is part of HP's "all-in-one" series. This means that the HP 2840 can perform multiple functions including printing, scanningpaper jam on HP Laserjet - mag-glass_10x10.gif, copying and faxing. With all of these different features, you may be experiencing technical problems in any one of those areas. You can, however, troubleshoot some basic problems before having your printer repaired.
The HP 2840 is an all-in-one printer.

Posted on Jul 29, 2010

  • 2 more comments 
  • Hilton Bristol Jul 29, 2010


  • Ensure that all cables are securely connected. First, make sure that the printer cable connecting your computer to your printer is connected securely. Then, make sure that the power cord is inserted into a wall outlet. Try your print job again after you have ensured that all cables are properly connected.


  • Step 2Clear a paper jam if your printer is not responding or you are receiving a "Paper Jam" error message on your printer. To clear a jam, first open the rear output door by pushing down on the two levers on each side of the door. Opening the rear door simply makes it easier to clear a jam. Open the top cover on the front of the printer by pressing the release button on the right side of the printer. Locate the paper jam and use two hands to gently remove the paper jam. Try your print, scan, fax or copy job again.



  • Hilton Bristol Jul 29, 2010


  • Clear stored or saved faxes if you are having trouble sending or receiving faxes. Old faxes may be stuck in the fax queue, which may be causing the printer to not respond. To remove stored faxes, press the "Menu" button on the printer and select "Fax Functions." Then select "Clear Saved Faxes." Wait for the queue to clear and try your fax job again.


  • Step 4Remove paper from the automatic document feeder (ADF) input tray if your scan job is coming out crooked. The ADF input tray can only hold up to 50 sheets at a time. If there are more than 50 sheets in the input tray, the output may appear skewed. Try your scan job again after removing the paper.



  • Hilton Bristol Jul 29, 2010


  • Adjust your computer monitor's display settings if your scanned image is not an accurate representation of the original image. This can be done in the "Control Panel" in Windows. Set the settings to the highest possible resolution and try your scan job again.


  • Step 6Perform a power cycle on your printer if the previous steps were unsuccessful. To do this, turn off your printer, then unplug it from the wall. Wait a few minutes and plug the printer back in. Try your print, scan, fax or copy job again.


  • Try these steps and let me know if it work,

  • Hilton Bristol Jul 29, 2010

    Here is some more information you can lookup http://h10025.www1.hp.com/ewfrf/wc/searc...

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    • Expert
    • 242 Answers

    All you need to do is the check whether anything stuck or not on the tray, such issues are always resolved by small things you might need to check the paper tray and roller, there might be a very small thing (may be smaller then a needle or a bee).
    Check those things out, thought i am not much technical help here as you have already gone through many steps here.

    Thanks
    Jimmy

    Posted on Jul 28, 2010

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    • HP Master
    • 1,606 Answers

    Past a point it is cheaper to replace. However sometimes the problems are simple.

    First is look at the paper. Does it look like it caught on something on an edge ? Or does it look like it was pressed into it? Also is this on every page regardless or just the odd page or just the top and bottom pages IE full or near empty paper tray? that will give a clue as to what we are looking for.

    If it is consistent then you probably have either something stuck inside the paper path or something damaged in the paper path. It could also be the tray or part of the surround where the paper comes out of the tray.

    If the paper damage is consistent then you know where to look. You just need to follow the paper through the printer and see what lines up with the marks on the paper. As a guess I would look at the set of rollers that look like a set of spaced wheels. These will be just before or just after the paper goes over the drum. (I'd have to dig out my manuals to give the proper name, can't think of it). I've had paper damage close to what you describe caused by those. Usually the paper tension is off for some reason and instead of riding over the rollers it gets pulled in and gets cut or ripped.

    Posted on Jul 28, 2010

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    10_14_2011_2_48_48_am.jpg

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