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I bought my son the xbox 360 in December and he only played it about 5 times then all a sudden oneday he turned the game on to play and this message appears System Error and to contact customer support

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  • tmarcus Jul 28, 2010

    Thankyou for your opinion

  • tmarcus Jul 28, 2010

    Do you have a telephone number that i can cntact someone live?

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  • Master
  • 11,800 Answers

The dreaded ring of death - hardware failure. Nothing more can be done to save your unit - contact the customer support and arrange for a replacement. You must start the process of contacting the customer support here
http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Posted on Jul 28, 2010

  • Azrael SRL Jul 29, 2010

    No phone number, strictly only online.


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Hi my son has bought a game from america and we are in the uk , it wont work , keeps saying not right region is there anything he can do so it plays on his xbox 360 thanks traci


Unfortunately there is not. Games, DVD's, ect, are all region coded and can only be played in the region they are specified. There are some devices that allow you to change the region code 1, maybe 2 times before being permanently locked on that region. Xbox is not one of these types of devices. Hopefully the game that he bought from America is available in the UK or coming soon.

On a side note, there is one expensive option to getting his game to play, but that would require you buying and having an xbox 360 shipped to you from the US. Then he could buy games from either UK, or America and use the appropriate region coded xbox!

Sep 13, 2011 | Microsoft Xbox 360 Console

1 Answer

Plays dvd but not games


Any more details then that? I am assuming that you are not the original owner of the Xbox 360? you bought it used?

won't be ebale to try and assist you without more information on the Xbox 360. Has it worked for YOU before? Have you been able to play games on it and it suddenly stopped playing games? Has it been modified? Has it been moved around a lot recently?

Please be specific on your history with the Xbox 360 and we can see what you might have as an issue.

Jul 16, 2011 | Microsoft Xbox 360 Console

1 Answer

My son has a xbox 360 and recently bought the new 'Call of Duty' game. He gets some kind of message that says 'cannot read' or it just won't play. He can get it to play a little while and then when he...


it sound to me like the laser is on the way out, the first sign is intermittant games loading. unfortunatly the next sign is no games loading, the best thing to do is look at this site to determine what dvd drive you have
www.llamma.com/xbox360/Xbox_360_DVD_Drive_Comparison.htm
then go to ebay and buy a new laser there not very expensive that matches your drive type. if you need help opening the xbox youtube it all the way and the same for the laser replacment. hope this helps

Nov 19, 2009 | Microsoft Xbox 360 Console

2 Answers

My son saved money and bought a Xbox 360 Arcade. He did not realize that he could not play his xbox games on his new system. Is there an upgrade to allow old xbox games to be played on on the xbox 360


Some game are compatible with the new xbox 360. They are called backwards compatible and you do need to flash upgrade the OS on the new xbox 360 system.

You need to go to the xbox website and go to support and download the flash update then burn it to disk and put it on the xbox to update the software. Again not all old games are compatible with the new xbox system. If your buying used games like I do make sure it says bc next to the title before buying them.
Here is the link to the upgrade

http://www.xbox.com/en-US/games/backwardscompatibility.htm

May 19, 2009 | Microsoft Xbox 360 Arcade

1 Answer

XBOX 360 - Games will not play -


a red light appears instead of green

Jul 13, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 Arcade Version compatable with older games?


Yes, it either doesnt work, or the game your using isnt compatible period.

Dec 31, 2007 | Microsoft Xbox 360 Console

3 Answers

Message "To play game put game in xbox 360 console"


Pick up in the DVD is bad or weak and will need replacing.
Or replace the whole DVD unit.

Make sure the disks are clean and not too scratched up

Check here for more things to try

Nov 07, 2007 | Microsoft Xbox 360 Console

3 Answers

Put this in an xbox 360 console


Did you try using a cd lens cleaner in the XBox 360 dvd drive? Check the cds that they are not scratched, and you could have your son try the discs in another XBox 360.

Nov 06, 2007 | Microsoft Xbox 360 Console

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