Question about Canon imageRUNNER C3380i Color Copier

3 Answers

The copier (canon c3380i) is restricting the print jobs from being printed. The copier log file lists the print job results as "NG" and the error code #865 is displayed in the details readout. The print jobs do not have ID's and I've selected to allow printer jobs with unknown ID's. It still will not print them. How do I fix this?

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  • villageprint Jul 29, 2010

    I turned off the machine, unplugged it, turned it back on and tried to send a print job to it. It does the same thing. Additionally, when I send the job to the machine it mechaniclaly adjusts like it is going to print but then does nothing so, I know it is receiving the job. It just won't print it.

  • villageprint Jul 30, 2010

    I have all the manuals I need and more! There is something that I need to configure within the machine to make it accept the print jobs. I just don't know what it is. Come on, you experts out there! Give me a hand!



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The issue you are facing is a due to connectivity problem between the printer and the computer. If it is connected via a server then please check the connectivity between the server and the printer else check the connectivity between the printer and the computer. If the connectivity is fine then please uninstall the drivers for the Canon c3380i and reinstall them after restarting the computer. You can download the drivers from this link---

Canon C3380i Drivers

Also try clearing the memory of the canon c3380i machine from settings menu on machine's display. Please post back for any further assistance. If you are satisfied please do accept the solution.


Posted on Jul 30, 2010

  • villageprint Aug 03, 2010

    Thanks, Daniel, but that did not fix the problem. I figued it out myself. The printer was, indeed, restricting the jobs from being printed. I found the answer to the problem in the manual. For some reason the machine was selected to not print any jobs coming from an outside device. As the system adminstrator, I had to select an "Off" option which fixed the problem.

  • spacegryl Dec 17, 2010

    Hi Villageprint,

    We put a new mac running os 10.6.5 and the latest canon irc 3380 ps-us driver on and I am having the exact same problem as you describe above. I have looked in the printer's control panel for the setting that you mention above but cannot find anything corresponding to turn "off". Can you specifiy the setting that you toggled off? I would really appreciate it...I've been playing with the problem for a week and searching the internet and this is the first post that I've found where someone has actually solved their problem

    Thanks very much


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The above is the link to's web page for your printer.

The above is also a page that has the brochure and spec sheet, but no manual.

Drivers are found here for Macs:

There was no documentation anywhere on for error code #865 regarding the c3380i by Canon.

I would call 1-800-OK-CANON about this problem if the above links don't help.

Posted on Jul 29, 2010

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Hi. Have you tried resetting your machine? Turn it off first, then unplug the power cable. After a few minutes, try to turn it on. Be sure that you cancel out all jobs to be printed. If your unit still wont work and it is still within 1 year warranty, try to call 800-423-2366 for Canon Automated support or 757-413-2848 to speak to a Canon Technician.

Posted on Jul 28, 2010

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