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Hi, The default paper selection/ size in MS Word is 'letter'. you may have designed the document on letter size and while printing you have A4 size paper in the printer. So, Make sure that you design the document on the same paper size (such as A4, which is commonly used). Secondly, while printing don't print the document directly. From the Print dialogue option choose the exact paper size and un-check (de-select) any option of paper resizing (if available). You will have the documents printed exactly as designed.
Let me know if any further clarification/ assistance is required.
Hope it helps! Good Luck! Thanks for using Fixya! CreativeTECH
Measure the distance between two of the same coloured dots down the page, if it is just over 150mm then it is caused by scratches on the photoconductor drum (this is the only thing that has a 15.4mm circumference). Try printing a black and white only document, only the black dots should appear. Removing the photoconductor and gently polishing the blue drum with a soft cloth can help if the scratches are not too deep, otherwise a new photoconductor is the only route.
This problem comes from drum cartridge, you may try:
1) take out drum cartidge open drum cover clean the surface at leftside(using soft brush) and check drum surface at leftside, there is damage if you see the color surface appear a broken-ring at leftside(the color changed), you have to change new drum cartridge,
2) sometimes cause cartidge clean brush dirty can not do well cleaning job, just clean this parts at leftside well then turning drum a little there is no toner appear at surfac leftside if ok.
If the black dots were not present with the old cartridge, then one can only suspect the new cartridge at fault. This rarely happens but it do happen. Chances are that there is a defect on the drum inside the new cartridge. You can visually check for this imperfection by removing the cartridge and sliding the protective cover to partially expose the drum (not in direct sunlight as they are light sensitive). There is a white gear at the side that you can manually rotate ( a bit stiff) to check for the possible fault. you can approximate the possible location by aligning a printed paper with the series of dots against the drum to give you an idea where to concentrate on.
Should this be the case, it is possible for you to return the new cartridge for a replacement.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.