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Photosmart C6380 I am having trouble connecting my HP laptop to my HP printer wirelessly(not sure if that's a word), yet my Gateway and Dell laptops can connect perfectly to the printer wirelessly. Everything goes well through the software setup; finds the network printer, says printer is detected, goes from 38% to 68% and then BOOM...a big red "X" comes on the screen saying "printer setup failed!" Please help me! I'm sure there is something on the computer blocking me from the installation. Marshall

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Hi you should update the drivers for the hp wireless adopter in the laptop,you can tell me what version of hp laptop you have? and i will send you the link for the drivers update.

Posted on Jul 28, 2010

  • 10 more comments 
  • bigbernieucf Jul 28, 2010

    HP 6730b (Windows Vista)


    I'm not that computer savvy so once I get this link will it tell me how to install the driver? Thanks

  • Hilton Bristol Jul 28, 2010

    Hi here is the link http://h20000.www2.hp.com/bizsupport/Tec...


    widows vista has 32 bits and 64 bits i am not sure which one your laptop use so you have the option to choose the right one.

  • bigbernieucf Jul 29, 2010

    I updated the network driver and I still got the Red X of Death! I want to slam this computer on the ground.

  • Hilton Bristol Jul 29, 2010

    Its expensive so don't take care of it, i will send solution for you to try in a moment

  • Hilton Bristol Jul 29, 2010

    Can you go online with the computer using the wireless ?

  • bigbernieucf Jul 29, 2010

    Yea, I can get online wirelessly.

  • Hilton Bristol Jul 29, 2010

    I guess you reinstall the software for the printer into the computer already,but i want you to try this: uninstall the printer drivers from that computer and reinstall it again.During, re installation look for the option to choose the operating system and make sure you choose windows vista because if you choose the option for windows xp or windows 7 that would not work,so please look for this option when installing it.

  • bigbernieucf Jul 29, 2010

    Well that's what confuses me because I have a sticker on my computer saying "Windows Vista" yet when I restart the computer and/or look under my computer properties it says "Windows XP Professional".

  • Hilton Bristol Jul 29, 2010

    okay, when you start the computer look at the screen until it is completely on, if it is windows xp you will see it on the screen while its loading the same thing happen if it is windows vista. But make easier click on start and look carefully in the line with control panel and my documents and the other folders, if you see the word ( my computer ) that mean its windows xp but if you see the work ( computer ) mean its windows vista. People do buy computers and change the operating system, so check it and let me know

  • bigbernieucf Jul 29, 2010

    Its definitely Windows XP. I downloaded the network drivers for Windows XP and its the same Red X

  • Hilton Bristol Jul 29, 2010

    Hi please go to the control panel and check the printer settings

  • Hilton Bristol Jul 29, 2010

    In the control panel you would look for the printer name and status, mean if its offline or any sign of fault.

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