Question about HP OfficeJet K80 All-In-One InkJet Printer

1 Answer

K80 OfficeJet has trouble distinguishing fax and phone ring tones

Hi. We have one land line with fax over facility. The fax is assigned a different phone number to the telephone line. The fax number rings different to the telephone ring but both are 'two rings' and the fax machine cannot differenciate between the two and keeps answering the telephone. The k80 has a maximum of 6 rings before it answers and this is too few to allow us to get to the phne in time. Also we have an answering machine on the telephone line. How do we get the fax to answer only the ring from the fax over line?

Posted by on

  • 1 more comment 
  • Anonymous Apr 25, 2008

    office jet 6310 all in one

  • Lar65 Apr 30, 2008

    Thanks Cowboy,

    you're right it is a VolP line i.e. both phone and internet come though the same cable provider. Thanks for your interest! Just knowing HP has probs with this model is a relief. Maybe I'm not a total dunce after all. Anything else you have to suggest would be a great help. Even if it means we should buy a new one. Cheers.

  • Donald Burr
    Donald Burr May 11, 2010

    Are you using this printer with a VoIP phone line? In otherwords are you getting your phone from your Cable provider? HP stopped making this printer, it had lots of problems, especially with VoIP signals for answering. Please let me know..

    //CowboysfanZ

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 99 Answers

I would suggest getting a new one, but BE SURE you check to see if it will work with VoIP. I have the HP 6210 and it has problems with VoIP as well. Go to a place where you can test it at home and be sure you can return it if it has issues. Best Buy, or Staples are pretty good with returns, but SAVE the receipt! LOL... Sorry I couldn't offer better news! //Don

Posted on Apr 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a jewett set up on 4355 fax & phone when some person rings me it goes to the fax instead of the answering merchine can some one help me set it up please


Check with your phone company if you have distinctive ring assigned to your fax

Ringing is having difficulty to distinguish if it is a ring for fax or a ring for call.

if you phone call is 2 rings then set the fax ring to 6

check for distinctive ring from your phone company either double rinfg,triple ring or quadrouple rings

I hope I help you a bit

Thanks

Mar 28, 2011 | HP Officejet 4355 All-In-One InkJet...

1 Answer

We changed our telephone package last week, eliminating the dedicated fax line to one multi-ring line. The faxes aren't coming through now. Any suggestions?


You will have to set the Multi-ring pattern in the Printer Fax Setup to distinguish between the phone ring and fax ring

Press Setup button
Scroll to Advanced fax setup ( Press OK )
Choose Distinctive Ring Pattern ( DRP )
Set the multi-ring you have been assigned for Fax
Press OK -
Try dialing the no., the Fax should ring
Try sending Fax or Recieving, it should work.

Also, Turn off the ECM
under SETUP - FAX Settings - ECM ( Error correction mode ) - Turn it OFF

Jul 06, 2010 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

What is answer mode?


The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

Jun 07, 2010 | HP Officejet 4315v All-In-One InkJet...

1 Answer

Not receiving fax- line is busy to all senders


Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility.
Have a nice day and do not forget to rate please...!

Mar 12, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I want the fax to work with an identa ring. How do I program this? As it is now I have to turn on the fax to receive. Does this HP work with identa ring?


The following set up assumes you have one conventional phone line, but two different phone numbers. One being your regular phone number and the other a distinctive ring for your fax machine

If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.

2 Set the HP all-in-one to answer incoming calls automatically.

Press the Auto Answer button until the light is on.

3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.
For information on changing this setting, see Change the answer ring pattern
(distinctive ringing).
Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.

4 (Optional) Change the Rings to Answer setting to one ring or two rings.

For information on changing this setting, see Set the number of rings before answering.
5 Run a fax test. For information, see Test your fax setup.
Your HP all-in-one will automatically answer incoming calls that have the ring pattern you selected (Answer Ring Pattern setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending
fax machine and receive the fax.


If it is easier or you want to know other options which may be more applicable to your phone setup. You can find that information here.

http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf

Jul 09, 2009 | HP OfficeJet 7310 All-In-One InkJet...

3 Answers

I cannot receive faxes, I have misplaced my owners manual of course!


Check the phone line with a regular phone.

Do you have digital phone service?

Jan 30, 2009 | HP OfficeJet 4315 All-In-One InkJet...

3 Answers

Fax does not connect on distinctive ring


It's either your phone, or it's your fax machine that does not support fax through phone.

Jan 30, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

HP officeJet 4215


Here is a link to the user guide.. This should provide info on how to program the fax to answer o n the second ring. I don't know however how you have 2 numbers assigned to one line?


http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=351106&lc=en&cc=us&dlc=en&lang=en&cc=us

Nov 03, 2008 | HP OfficeJet 4215 All-In-One InkJet...

2 Answers

Have to be near fax machine to recieve fax


The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone
on page 48.
If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
fax calls.
If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
might disconnect.
Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing)
on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.

http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

May 20, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

K80 all in one


Hi,
our problem is similar and we've posted it....We have one land line with fax over facility. The fax is assigned a different phone number to the telephone line. The fax number rings different to the telephone ring but both are 'two rings' and the fax machine cannot differenciate between the two and keeps answering the telephone. The k80 has a maximum of 6 rings before it answers and this is too few to allow us to get to the phne in time. Also we have an answering machine on the telephone line. How do we get the fax to answer only the ring from the fax over line?

is it the same prob? Cowboy has posted some suggestions.

Good luck

Apr 24, 2008 | HP OfficeJet K80 All-In-One InkJet Printer

Not finding what you are looking for?
HP OfficeJet K80 All-In-One InkJet Printer Logo

73 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...