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I have replaced both cartridges in my Lexmark printer P915 but it continues to tell me that the colour cartridge is missing can you please advise me what to do?

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Please remove the color cartridge and reset it in place. Also, make sure there is nothing on the back of the cartridge where the circuit boards touch. (Plastic Cover, etc) Power off the printer and power it back on. If you still have the problem, please place the OLD cartridge back in the printer removing the new one. If it sees the old cartridge, but not the new one you need another new cartridge. The one you have may be dried out, or bad so the printer won't regonise it.
//CowboysFanZ

Posted on Apr 24, 2008

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