Question about Office Equipment & Supplies
Please remove the color cartridge and reset it in place. Also, make sure there is nothing on the back of the cartridge where the circuit boards touch. (Plastic Cover, etc) Power off the printer and power it back on. If you still have the problem, please place the OLD cartridge back in the printer removing the new one. If it sees the old cartridge, but not the new one you need another new cartridge. The one you have may be dried out, or bad so the printer won't regonise it.
Posted on Apr 24, 2008
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Posted on Jan 02, 2017
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