Question about SanDisk Sansa MP3 Player

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Please help!!! when i turn my sandisk express 1gb on it says sandisk then just goes blank and ive tried to reset the hard disk or whatever by the select and volume button and that didnt help what can i do??

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  • DEEDEE0809 May 06, 2008

    I HAVE A SANSA SANDISK 1GB AND I HAVE FULLY CHARGED
    IT AND I WOULD LIKE TO KNOW HOW I RESET IT

  • beckazoo Jan 03, 2009

    I have the same problem. After an hour on the phone with support and downloading firmware and an MTP kit, it still doesn't work. I think I am out of luck since mine is over a year old. If you still have a receipt, take it back!

  • Anonymous Jan 31, 2009

    Same here, but i just bought this 5 months ago. :| Please Help

  • ravibharath Mar 26, 2009

    whenever i try to turn on my san disk player caption san disk appeares n screen becomes blank

  • Anonymous Apr 05, 2009

    same thing, "sandisk" word appears then it goes blank :(

  • Anonymous Apr 10, 2009

    when i insert my sansa mp3 player it is not showing as removeable disk it defult opening with media player but i could not play my songs this is my problem please give me some solution

  • pras28 May 14, 2009

    whenever i turn on it shows sandisk and then it turns off please give me perfect solution to play it

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1 Other User Has The Same Problem Posted by DEEDEE0809 on May 06, 2008I HAVE A SANSA SANDISK 1GB AND I HAVE FULLY CHARGED
IT AND I WOULD LIKE TO KNOW HOW I RESET IT



You can do a hard reset by pressing and holding down the Select button (it's a silver square on mine) while pressing the volume + and - buttons simultaneously once.

Let me know if this helps. It didn't seem to fix my problem!

Posted on Jan 03, 2009

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Whenever i try to turn on my san disk player caption san disk appeares n screen becomes blank

Posted on Mar 25, 2009

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1 Answer

Sandisk Express will not turn on.


Ensure that the player has been charged.

Try to power reset the device by simultaneously pressing and holding the center and volume up button, while connecting it to the PC.

If power reset fails, charge the device for at least two and a half hours. The computer should not be in sleep or hibernation state while charging.

Make sure to update firmware by downloading and installing the Sansa Firmware Updater.

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Dear sir i am using sansa express 1gb .its not working at all.when i switch on the player it shows "sansa" for 2 min ,then it disappears.after that i wnt be able to open it.but my computer is dtecting when...


There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

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The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
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