Question about Canon imageRUNNER 1023iF Black and White Copier

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Canon Image Runner 1023iF. Sender is faxing large quantity of pages - 15 to 20. We get the fax, although slowly, but they get message back that fax did not go through so they resend. Since they keep getting message, they send several times and jam up the processor or we get 3-4 copies of the same large fax. Is the problem on our end of theirs? Any thoughts/ideas?

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Tell them to ry to send from another fax LINE and machine, so that you will know if the problem persist its problem in your line or machine.

Posted on Jul 29, 2010

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