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My hp director will not open i have talked to 2 of your online experts & the told me several things but it will not work

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  • janice241120 Nov 20, 2008

    i have a 5510v all in one printer and my hp director want open some keys can be tpyed on to make it open but i cant remember which one hope u can help

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Hello mablekeats,
Did you get an error message on your PC screen? Or on the printers screen?
I understand you have uninstalled & re-installed your printer software a few times. If each time you installed & you used the HP CD you can stop using that CD. There can only be three reasons why your all-in-one fails to scan. Yes one is re-install the software. However you do not use your CD from HP. You use more current software from HP. Which you can get directly from HP & allowing HP to scan for your (connected & powered on printer). Click on the link below.
http://welcome.hp.com/country/us/en/welcome.html#Support
Click; automatically detect products, after typing in your model number.
If this new software fails to load HP director & your scanner still fails there is one last thing that can cause your scanner from failing. I know this all too well because it happened to me the week of April 14th. In my case, after five uninstalls & six installs. I called HP. It was strange, I knew more than the tech at HP. All in all my Windows did not have some basic files in windows system & in system32 folders. It's impossible to pull the correct files off the windows CD because HP did not know the file names that should be in windows system & system32 folders. I had no choice but to do a fresh clean install of window XP. This is what you may have to do as well. The biggest difference between us is I have a spare HP printer. Different model but still an all-in-one. When I hooked up the second printer & installed the software directly from the link I posted above, the all-in one also failed to scan. The odds of two HP printer having the same problem is high.
Once I finished installing windows & updated windows complete I went back to the HP's link & installed the online software. Everything is back to running as it should. No more scanner failures & no errors. HP director loaded.
Sorry mablekeats, no quick fix! In regards to your printer, if you follow what I have done you're printer should be just fine.
There is not always one way to fix anyone problem.
Every PC is different.

Give this a try!
I have faith.

Good Luck & Kind Regards

Mike

Posted on Apr 24, 2008

  • Mike Peluso
    Mike Peluso Apr 24, 2008

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1 Answer

Hp director does not open when i click on the icon


Hi,

After installing (MS IE 7 or MS IE 8) browser on the computer that is connected to the HP product,This issue occurs on some HP products. The MS IE 7 or 8 browsers might be incompatible with HP Director
Follow these steps to use a workaround to open HP Director each time you use the software. These steps must be repeated each time you use HP Director.  

1-Open HP Director using one of the following methods:
From the desktop : On your computer's desktop, look for the HP Director icon ( ), and then double-click it. 
From the Windows taskbar : Click Start , click All Programs , click the HP or Hewlett-Packard folder, and then click HP Director .
Although HP Director does not appear to be open , it is open and loaded into the computer's memory, but it does not open in a new window as usual.
2-Without navigating to another open window, press Alt and Space bar at the same time. 
The Shortcut menu displays near the top-left corner of the computer.
Figure 1: Shortcut menu

If the Shortcut menu does not open, repeat steps 1 and 2 until it does.
3-Select Minimize from the Shortcut menu. 
HP Director displays (minimizes) as an item on the taskbar (the row of open software programs that appears at the bottom of the desktop screen).
If HP Director does not minimize, click Minimize again until it does.
4-Click the HP Director icon on the taskbar ( ). The software opens and functions normally. NOTE: The HP Director window and icons might appear larger than normal, but the software is functional.

5-Repeat Steps 1 through 4 every time you use HP Directo

Thanks,

Nov 30, 2009 | Computers & Internet

1 Answer

Can't open HP Director since XP installed updates. I have uninstalled & reinstalled several times. HP imagezone still works.


remove the windos xp and tray xp deffant version and working your hp director if you have any problem logon www.compudesk.in and send me offilne message for live chat and offlen chat support

Oct 12, 2009 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

Can't open Hp director


Hi,

I read ur problem.This problem with HP director occurs if you are running Internet version (7.0).If u have difficulties knowing your Internet version, pls do the things mentioned below.

1.Open internet explorer->click help->then click on "about internet explorer".---There you will see the version of your browser.

SOLUTION.
If see an hour glass appearing and disappearing without displaying the HP director window after clicking on HP director, You got the following solutions.

Solution 1.

1.Double click HP director icon.
2.Then Press Alt + space key together.
Result:YOU will see a small pop menu appearing on the desktop screen.
3.Click on "minimize" on that pop up screen.
Result:Now u will see a tab on the taskbar.
4.Right click the tab(hp director),then click restore...Now you will see your HP director window.
Note: Above solution should be performed while trying to open HP director.(ie) You should try this every time if u want to open HP director.To go for full time resolution,then try solution 2.

SOLUTION 2:

1.Open "www.HP.com"
2.Select "software and driver downloads"
3.Type your product name in the "for product text box",then hit enter.{(eg) if u type 7410 for office 7410,then u have to select the exact model in the next window}
4.Select the operating system.(if u dont see a option to select operating sys, there u will see "software and driver downloads"
5.In the next page, you will see a list call "Updates" you have to download a update which says "
Critical update to resolve an issue with HP Director after installing Internet Explorer "
6.After downloading the update, run the file and thentry to open HP director it will open the director window.
This will work.I assure u total problem resolution

Regards
Chittaranjan

Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner

1 Answer

HP DIRECTOR


I did an F Disk, and resolved many of my problems

Jul 31, 2008 | HP PSC 1210 All-In-One InkJet Printer

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Scan function on HP6110 all-in-one printer won't work


See this link on HP's web site for a possible solution:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-46104-1&lc=en&cc=us&dlc=en&product=79477&os=228&lang=en


Jun 26, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Director won't open. I am on XP and IE7


HP Director has a flaw and is not compatible with IE7
I have a psc 1100 and I had to update my software from HP

CHECK THIS OUT

Go to HP, this link, type in your printer model #.

It still may fail to show...if it does not show HP recommends this
work around.
Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

Apr 30, 2008 | Computers & Internet

1 Answer

Can't open HP Director


You say it works with XP, so I assume it doesn't work with Vista? If that's the case you can download the newest Vista drivers HERE.

Hope that helps...

Geno

Mar 25, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

HP PSC 1315


If the patch or the updates did not work on the link I sent you try this Workaround: Open HP Director each time you use it If the update to HP Director is not available, or if you have installed the update and the HP Director window still fails to open, try this workaround.
  1. From desktop, double-click the HP Director icon to load the program into the memory. HP Director will not open at this step. Do not click anything else on the screen until Step 2 is completed.
  2. Press the Alt key and the Space bar together, and then select Minimize from the menu that appears at the upper left corner of the window. If necessary, click it again until HP Director minimizes. HP Director software displays as an item on the task bar (the row of open software programs that appears at the bottom of the desktop screen).
  3. Click HP Director on the task bar. The software opens and displays normally.
  4. Repeat Steps 1 through 3 every time you use HP Director.
    NOTE: The HP Director window might appear larger than normal, but the software is functional.
Cause In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software on products introduced after 2004, is compatible with Internet Explorer 7 and does not exhibit this issue.

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1 Answer

Scanner/Director problems since installing new ink cartridge


http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=45391&lc=en&cc=us&dlc=&product=90764

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2 Answers

Hp director


It could be about this: I had same problem until I found a review somewhere - even HP technical support was totally useless - until HP FINALLY decided to up date its drivers to account for my/many people's downloading of Internet Explorer 7. As this is now done, and you cannot easily uninstall IE7 and go back to IE6: try again (1) HP Director and if not (2) I think update drivers or (3) uninstall / reinstall. Hope it helps.

Apr 04, 2007 | HP PSC 2410 All-In-One InkJet Printer

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