Question about Computers & Internet
Did you get an error message on your PC screen? Or on the printers screen?
I understand you have uninstalled & re-installed your printer software a few times. If each time you installed & you used the HP CD you can stop using that CD. There can only be three reasons why your all-in-one fails to scan. Yes one is re-install the software. However you do not use your CD from HP. You use more current software from HP. Which you can get directly from HP & allowing HP to scan for your (connected & powered on printer). Click on the link below.
Click; automatically detect products, after typing in your model number.
If this new software fails to load HP director & your scanner still fails there is one last thing that can cause your scanner from failing. I know this all too well because it happened to me the week of April 14th. In my case, after five uninstalls & six installs. I called HP. It was strange, I knew more than the tech at HP. All in all my Windows did not have some basic files in windows system & in system32 folders. It's impossible to pull the correct files off the windows CD because HP did not know the file names that should be in windows system & system32 folders. I had no choice but to do a fresh clean install of window XP. This is what you may have to do as well. The biggest difference between us is I have a spare HP printer. Different model but still an all-in-one. When I hooked up the second printer & installed the software directly from the link I posted above, the all-in one also failed to scan. The odds of two HP printer having the same problem is high.
Once I finished installing windows & updated windows complete I went back to the HP's link & installed the online software. Everything is back to running as it should. No more scanner failures & no errors. HP director loaded.
Sorry mablekeats, no quick fix! In regards to your printer, if you follow what I have done you're printer should be just fine.
There is not always one way to fix anyone problem.
Every PC is different.
Give this a try!
I have faith.
Good Luck & Kind Regards
Posted on Apr 24, 2008
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Posted on Jan 02, 2017
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