Question about Computers & Internet
Did you get an error message on your PC screen? Or on the printers screen?
I understand you have uninstalled & re-installed your printer software a few times. If each time you installed & you used the HP CD you can stop using that CD. There can only be three reasons why your all-in-one fails to scan. Yes one is re-install the software. However you do not use your CD from HP. You use more current software from HP. Which you can get directly from HP & allowing HP to scan for your (connected & powered on printer). Click on the link below.
Click; automatically detect products, after typing in your model number.
If this new software fails to load HP director & your scanner still fails there is one last thing that can cause your scanner from failing. I know this all too well because it happened to me the week of April 14th. In my case, after five uninstalls & six installs. I called HP. It was strange, I knew more than the tech at HP. All in all my Windows did not have some basic files in windows system & in system32 folders. It's impossible to pull the correct files off the windows CD because HP did not know the file names that should be in windows system & system32 folders. I had no choice but to do a fresh clean install of window XP. This is what you may have to do as well. The biggest difference between us is I have a spare HP printer. Different model but still an all-in-one. When I hooked up the second printer & installed the software directly from the link I posted above, the all-in one also failed to scan. The odds of two HP printer having the same problem is high.
Once I finished installing windows & updated windows complete I went back to the HP's link & installed the online software. Everything is back to running as it should. No more scanner failures & no errors. HP director loaded.
Sorry mablekeats, no quick fix! In regards to your printer, if you follow what I have done you're printer should be just fine.
There is not always one way to fix anyone problem.
Every PC is different.
Give this a try!
I have faith.
Good Luck & Kind Regards
Posted on Apr 24, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 30, 2009 | Computers & Internet
Oct 12, 2009 | HP PSC 1315 All-In-One InkJet Printer
Dec 25, 2008 | HP Scanjet 3570 Flatbed Scanner
Jun 26, 2008 | HP OfficeJet 6110 All-In-One InkJet...
Apr 30, 2008 | Computers & Internet
Mar 17, 2008 | HP PSC 1315 All-In-One InkJet Printer
Dec 28, 2007 | HP PSC 1210 All-In-One InkJet Printer
Apr 04, 2007 | HP PSC 2410 All-In-One InkJet Printer
127 people viewed this question
Usually answered in minutes!