if I connect my lacie on the laptop it doesn't do anything. I don't have the software can't find the cd and don't know which download to take. But it doesn't even find it on my laptop.
could you help me
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Re: Hi if I connect my lacie on the laptop it doesn't
That's why it's called 'Plug and Pray.'
Try plugging in the drive while your laptop is off, then power it up.
Watch the lower right quadrant of the Desktop to see if Windows pops up a box that says 'found new hardware.'
If it does, Win may have a driver in its library and install it.
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hi yes you have to google and download the software and burn it to a disk to be able to reset it or by pass the windows software.
if its a bios password then it will depend on the make and model of the laptop some you only have to remove the cmos battery and others need the manufacturers intervention but you need prove of purchase.
whilst others need a device and soldering onto the chip to remove the password.
I devised these simple steps that tend to remedy quite a few issues with most USB portable / external hard drives and devices (though not always)
A few things to check but assumes USB and Windows for other interfaces / operating systems similar steps may be adapted to suit.
1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability
2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)
3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.
4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.
5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especialy true if you move a HUB to another port
If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further
You should check for corruption of your CD/DVD burning software from whereever you got it. Sometimes some burning software isn't good enough to work adequately. I'd test some new burning software to see if that is the problem, if upbrading your burning software doesn;t do the trick. You can downlowad free trials of Roxio, NTI, and other good burners to test this hypothesis. And, of course, try calling LaCie support.
From the information you have supplied I would suspect either the drive data has become corrupted, a hardware problem has occurred or perhaps a problem with the LaCie software drivers installed on the computer.
Be careful throughout this process, if you are prompted to format the drive you definitely don?t want to do that.
I would first try a known good data cable in place of the one you?re currently using. If that doesn?t change anything I would try plugging another peripheral into the data port of the computer to make sure its working.
If all that fails the next step to isolate what the problem is would be to try to connect it to another computer if you have that option. You didn?t mention if this was Windows or Mac but to minimize potential problems I would stay with the same operating system and version. When you plug the drive in the other computer it should recognize the new hardware and install the drivers. If all goes well at some point you should be able to open the drive and see your data. If that?s the case then there is a problem with the other computer, probably software drivers.
If you get the same result on the other computer that would probably indicate the data on the drive has been corrupted in some fashion. What you do after that will depend on how much the lost data is worth to you and how much you are willing to spend to recover it.
Let me know what you turn up, more info such as your operating system will help as well.