Question about Avaya Lucent Partner 616 Phone

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I have Partner mail vs release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated attendant first? thanks

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You are going to need to get into programming.
#206 group 7, line 01, change from "3" to 2 assigned

You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

Posted on Jul 30, 2010

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I have Partner mail VS release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


I'm guessing that you changed the setting in the line coverage ext program (#208) or group call distrib (#206). Make sure that the settings for the lines are set to 1-assigned and not 3-VMS cover in program #206. In #208 there should be no data entered for the line if its not set up as a private line.

Jun 17, 2010 | Avaya Lucent Partner 616 Phone

1 Answer

My customer has a Partner Mail VS 4.0. At times


Never heard that one before, you might try # 306 and see if the return extension is itsself.

Apr 16, 2010 | Comdial Avaya Partner ACS Phone

1 Answer

Answering machine and voice mail are not working.


For some reason I can't respond on the other thread that you posted.
What lights are on the voice mail card? There should be 3 on the lower edge of the card.

Jan 05, 2010 | Lands Phones

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM


Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Oct 06, 2009 | Lands Phones

1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Auto attendant does not pick


What kind of phone system? If Partner, it sounds alot like you lost all your programming, so the phone system isnt programmed to know where the voicemail is. So hwen a call comes in, the ports where the voicemail is, ring, so they pick up, but dont know what they are to do with the call, so they shove it to the receptionist.

#505 needs to be programmed, then #206, that will get you to at least asnwer incoming calls.

Need to know more, like WHAT KIND OF SYSTEM.

May 27, 2009 | Avaya AT&T Partner Phone

2 Answers

Partner mail VS main voicemail message


Dial into voicemail
99#
1234# (default pswd)
option 3 is for Auto Attendatns
Will ask for the Auto Attendant Number (1-4)
Will ask if you want Day (1) or Night (2)
Will ask if you want to Listen (2) or Modify (6) MODIFY
You will be prompted to enter a "selector code" when finished entering selector codes, "Press *#"

just press STAR(*) POUND(#)
At this point you will be at the recording menu, just recording a greeting. MAKE SURE YOU CONFIRM by pressing STAR(*) POUND(#)

Dec 20, 2008 | Comdial Avaya Partner ACS Phone

1 Answer

Partner Mail VS 4.0


Are you sure it is a 4.0?

When you log into the admin mailbox, before you press the "9", press 7 instead, it will tell you the release of the voicemail.

Nov 19, 2008 | Avaya Lucent Partner 616 Phone

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