Question about Creative Labs Zen Touch MP3 Player
First of all, I hope you mad a backup of it's content, becouse there is
no other way, it need to be fomated from it's service menu.
1. Make sure bthat your Zen is turned off and has a full battery.
2. Press and hold the Play/Pause button and Back/Options button simultaneously.
3.The Recovery Mode screen appears when the player, and three menu items are shown: Clean Up, Format and Reboot.
4.Format your ZEN and then do a clean up.
5. When done reboot.
6. Hook it up to your computer an reflash to the latest firmware, you can download the tool here to flash your firmware:
Posted on Jul 28, 2010
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Posted on Jan 02, 2017
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