Question about Brother IntelliFAX 770 Plain Paper Thermal Fax

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When I fax to someone the whole page is black when they receive it and when I use the copy button it is also black. When I receive a fax, it is fine. What can be the problem?

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Your scanner is not lighting up. You can try unplugging the fax machine for a few minutes and see if it is a "lock up" situation. If this does not fix the problem then your scanner has gone bad and you will need to replace the machine. These types of fax machines are less than $100 to buy now brand new. It would cost more than that to replace the scanner unit in your fax.
Good Luck and Thank You for using Fixya.

Posted on Jul 28, 2010

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