Question about Dell 962 Photo All-In-One InkJet Printer

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Keep getting error message 'left hand catridge misaligned'

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Support.dell.com/support/edocs/.../962/.../962_English.pdf - United States
Manual above, and below is your support site to help.
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=147310
Below is a thread about your printer and fixes.
http://www.fixyourownprinter.com/forums/inkjet/27922
http://www.fixyourownprinter.com/forums/printer/29793
These posts and infor will help you sort it out.

Posted on Jul 28, 2010

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In this case unplug the power supply from the Printer........... 1. Open the Printer Cover.......... 2. Remove both the Catridges from the Printer............ 3. Move the Catridge Carrier which holds the catridge from right to left and from left to right for about 10 times............ 4. Try to make a copy without the catridges........If this works and it gives a Blank Page out............ 5. Insert both the catridges turn the printer off and turn it on again........... 6. Now it should work fine........ Good Luck......

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My lexmark 7170 printer has error message : right cartridge incorrect. I pulled the brick. Waited a few minutes, replaced but error still appears. Turned off and on etc. Lexmark quide was not helpful. any...


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1 Answer

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Take out the catridges clean them with a Lint free cloth (copper contacts); also clean the catridge slot of the printer; put in back the catridges ;
Unplug the power cable from the back of the printer; press and hol down the (#) and the (6) button simultaneously with one hand and with the other hand put in back the power cable; and then release the (#) and (6) button;
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1 Answer

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1 Answer

Cartridge


Remove both the Cartridges take a Paper Towel turn the catridges direction so that u can see a Copper plate with small boxes on it....... Just wipe it twice or thrice with the Paper Towel..........Now Move the Catridge carrier which holds the Catridges manually with ur Hand from right to the Left and from Left to right for about 20 Times............. Now Insert both the catridges inside the Printer............. Turn the Printer On............ If still the same Error Message.... Clear NV RAM..... Unplug the Power Supply from the Printer.... Press and Hold the #5 button on the Printer and plug in the Power Supply....... Don Release the #5 button till the Printer turns on completely.... After releasing the #5 button........ Press the Menu button once Keep on Pressing the Right Navigation Key till u find an option saying Maintanence goto maintanenece and go to manufacturing and click on clear NV RAM..... Now as soon as the Printer is Restarted....... Still if it doesnt work call: 1-800-LEXMARK (539-6275)
Get the Printer Replaced... Good Luck

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1 Answer

Ink catridges want work


Try this to reset the unit:-
1) Disconnect power cable
2) Press # and 6 
3) While holding buttons connect power cable
4) After you see a message on the screen release the buttons. 
5) If you still get the error message, powercycle the unit.
6) You should get a message to select your country and language settings, when you see this reset should be completed.


You might have to try this a couple of times, others seemed to.
HP website link here for ref:-
http://h10025.www1.hp.com/ewfrf/wc/product?product=79477&lc=en&cc=us&dlc=en〈=en&cc=us

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1 Answer

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In this case unplug the Power Supply from the Printer...............
Take Out both the catridges from the Printer.................
Move the Catridge Carrier which holds the Catridges inside the Printer from left to right and from right to left for about 20 Times.......................
now insert both the catridges inside the Printer and Plug in the Power Supply and see whether you get the error message again.................
If u still have that error message please Call lexmark:
1-800-LEXMARK (539-6275)

Just call this number because the Enchoder strip has to be replaced........
Good Luck

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