The flapper that controls the ice from dispensing from the door of the freezer is disassembled. While trying to dislodge some frozen ice cubes from the dispenser, I disassembled a pin, a spring, and a rubber gasket. None of the parts appear to be broken, just no longer in place. I think if I could access the dispenser, I could figure out how to reassemble the parts. I am not able to access the dispenser. I have tried to pop open the front cover, but to no avail. I am afraid that if I pry any further I might damage the cover. Can you help?
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most indoor dispensers are just a pathway for the ice to slide down with a flapper the dispensing mechanism is inside the freezer itself.
If for some reason you need to access the inside of the door it usually means removing the door seal to do so.
Sadly, you will need to replace the entire 'flapper' assembly for this machine to fix this problem. This is the part in question. 8201649 for Whirlpool side by side. However, I would suggest if you can find the entire control panel assembly (which would be MUCH easier and have less chance to break things) to do that instead.
However, clearing the shoot wont do a thing for this issue at all.
Hello, Thank You for using FixYa. I will be helping you today.Alot of times the plastic clip breaks that holds the pin and spring for the flapper door the only way to fix it is install part 8201756 and it comes with directions.
Thank You and please rate my answer if it was helpful..
Typically this occurs when the dispenser door does not close all the way.
The dispenser door is located in the freezer door in the chute that the ice dispenses down.
With the freezer door open shine a light up from the outside and look down into the door from the inside. If you see light around the door flapper, you will need to replace the dispenser door, if there is a large gap between the dispenser door and the chute you will need to replace the mechanism that controls the door.
Make sure that the "flapper-door" closes about 3 seconds after the ice dispenser button is released. Mine had a habit of catching and staying OPEN. This allows warm air to enter the dispenser / freezer compartment causing your problem.
If it is stuck you have to take the dispenser apart to loosen / lubricate the flapper door cam to allow for free movement.
This is the worst ICE system I've ever seen for a variety of reasons.
Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.
In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.
You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.
Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.
If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.
Bensmom, the housing that holds the flapper pin probably cracked causing the flapper not to seal. Whirlpool use to have to replace the whole door at one time because the dispenser housing was a non serviceable part. That got too expensive so they came out with a kit to remedy the problem. The kit comes with instructions but you have to be patient and take your time. You want to determine first if this is the actual problem. You can do so by looking up into the dispenser and seeing if the pin retainer is cracked or broken off. I have done a bunch of these and the kit works great. I hate the job though. Part number for the kit is 8201756. I tried to attach a picture of the kit, but I guess the file was too big...Catriver..post back.