Question about Tec RadiantWave Grill

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Tec grill problem

I bought a Tec Grill Patio 10 years ago and have been very happy with it. However, for the past two years it has been sitting and not being used. I have recently had a plumber come and get it up and running again. Although the valves have been replaced and the gas is getting to the ceramic tiles well, they don't get as red and cook as efficiently as they did before. My question is, do I need new ceramic tiles. They are not cracked and don't appear to be clogged with particles. On the lowest heat, the fire goes out. I converted to tank gas from natural gas from the house. Does that make a difference? Hope you can help

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  • Chubmo Apr 26, 2008

    I had a certified plumber who is certified to work on Tec grills and he is stumped too. How is the grill supposed to be converted to accept the new gas? As far as I know, there was no conversion other than the cable that connects the tank to the grill.



    Edie

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I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. Usually the main problem is a pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .

YOUR BEST OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE at www.tecinfrared.com.

Please note that parts are not longer available for the Patio I and the Sterling I. Support for these models was discontinued September 2007. I was told today parts for my Patio II will be available into the 2020's.

The TEC grills are so unique, I would be concerned with putting non TEC parts on the grill. Your low heating could be caused by this decision.

Posted on Jun 24, 2008

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They place restrictors in the manifold for natural gas use, when you want to run on propane, the restrictors are either taken out or drilled out....that might be your problem...have you gone back to using the natural gas and seeing if it stays lit on low settings?

Posted on May 30, 2008

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Hello,

If mositure gets into the ceramic burners, then yes it is time for new ones. Was your grill also converted over to accept the new gas? Or another thing it could be that spiders are clogging the burner orifice.. If you contact a local dealer on Tec gas grills or someone that can service gas grills. Might be able to help you.

Fireplacegirl

Posted on Apr 26, 2008

  • Kathy Williams Apr 28, 2008

    The conversion should have been done with changing out the orifices. Or sometimes a manifold change out. And changing out your line to accommodate for Nat. Gas.



    Has your burners ever been changed out?

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I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. The pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .

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