Question about Tec RadiantWave Grill
I bought a Tec Grill Patio 10 years ago and have been very happy with it. However, for the past two years it has been sitting and not being used. I have recently had a plumber come and get it up and running again. Although the valves have been replaced and the gas is getting to the ceramic tiles well, they don't get as red and cook as efficiently as they did before. My question is, do I need new ceramic tiles. They are not cracked and don't appear to be clogged with particles. On the lowest heat, the fire goes out. I converted to tank gas from natural gas from the house. Does that make a difference? Hope you can help
I have a TEC Pattio II. I have owned the grill for almost 10 years and TEC grills have a ten year warranty on many of the parts including the burners. The burners on my grill have a ceramic inserts. Usually the main problem is a pop and loud whooshing noises indicate the ceramic insert or the seal on the burner is "cracked". I have replaced both of the inserts and burners on my grill once about 5 years ago under warranty. I have one burner now that will not stay burning and I contacted TEC today regarding the problem, and I will replace the ceramic insert only under warranty. .
YOUR BEST OPTION IS TO CONTACT THE CUSTOMER SERVICE GROUP AT TEC. THE TELEPHONE NUMBER IS 1-800-331-0097. TEC IS LOCATED IN COLUMBIA SC. TEC HAS A USEFUL WEBSITE at www.tecinfrared.com.
Please note that parts are not longer available for the Patio I and the Sterling I. Support for these models was discontinued September 2007. I was told today parts for my Patio II will be available into the 2020's.
The TEC grills are so unique, I would be concerned with putting non TEC parts on the grill. Your low heating could be caused by this decision.
Posted on Jun 24, 2008
They place restrictors in the manifold for natural gas use, when you want to run on propane, the restrictors are either taken out or drilled out....that might be your problem...have you gone back to using the natural gas and seeing if it stays lit on low settings?
Posted on May 30, 2008
If mositure gets into the ceramic burners, then yes it is time for new ones. Was your grill also converted over to accept the new gas? Or another thing it could be that spiders are clogging the burner orifice.. If you contact a local dealer on Tec gas grills or someone that can service gas grills. Might be able to help you.
Posted on Apr 26, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 20, 2011 | Tec Patio II Grill
May 27, 2010 | Tec Patio II Grill
Aug 10, 2009 | Tec Patio II Grill
Feb 15, 2009 | Tec Patio II Grill
Jun 23, 2008 | Tec RadiantWave Grill
May 26, 2008 | Tec Patio II Grill
May 01, 2008 | Tec RadiantWave Grill
May 14, 2007 | Tec RadiantWave Grill
Sep 29, 2009 | Tec RadiantWave Grill
727 people viewed this question
Usually answered in minutes!