Question about Heating & Cooling

1 Answer

I have a Paloma pg711fr gas heater that is turning itself off after about 3 or 4 minutes,it is only 3 months old, i have misplaced the manual, the number 12 comes up flasing when it turns off

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

Hi, I too had the problem, as did a lot of others i noticed from my research in to finding an answer. I decided to pull the heater apart myself as I am a handy mechanical type of person. a long story short, I pulled the main solonoid valve (POV) apart and found a brass piece dislodged from between the rubber diaphram and the plunger, I placed it back into its position, put it all back together and have not had the heater cut once, it is going great. hope this helps. if you are handy you can do it, I can share instructions if you need to regards peebee1

Posted on Aug 13, 2010

  • 1 more comment 
  • metalicro May 25, 2011

    I have the Paloma PG711-FR as well and am having the error-12 code issue. Peebee1 could you please send me the instructions for the solution you have?

  • peebee1 May 25, 2011

    HI Metalicro,
    It has been some time now since I pulled the heater apart, but basisally put the heater on a bench with plenty of room, removed the screws retainng the covers, exposing the pipework, wires etc. also remove the supply pipe from the heater.
    Taking note of the position of the wires to replace them correctly. There is nothing that you can damage when unscrewing the pipes, taking them off and cleaning them out etc, (blowing through them out with a compressor which is what I did when I was first looking for the problem)
    There are a couple of valves within the mechanics of the heater, I pulled both apart for inspection and a clean, as I said if you carefull of how you pull them apart they can be easily put back together. The POV valve by memory has a top on it retained by small screws, when removing the top it exposed a diaphram and with the problem with my heater, there was a small brass type piece (about the size of a 5 cent piece) shaped to look like a cymbal. This brass piece was dislodged preventing the diaphram from operating correctly hence the 12 error. I placed the brass piece back on top of the diaphram and put the valve back together. (In heinsight I should have put a dab of silcone on the diaphram to retain the brass piece preventing it from dislodging again). I put it all back together and it has not missed a beat since, I am at this moment using the heater 26 may 2011). I did clean out every bit of the Heater when i had it apart, this may have helped I dont know??, anyway it was a solution that worked for me, as from other comments by others who had the same problem and paid silly money to have repairs done, I was not about to have a $1000 heater sit around useless, Good luck, please let me know how you got on. Kind Regards peebee1

  • metalicro Jun 04, 2011

    Thank you PeeBee for the instructions! Fingers crossed

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Paloma pg-711fr is turning itself off and error 12 comes up


Copy following link for error codes and Rheem-Paloma tankless troubleshoot.
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html#error
Add a comment and say if this is new installation.
Call Rheem and hear them tell you to call the tankless installer, or hire local service technician to check your tankless computer that heats water, and catch up on required monthly and yearly maintenance. For example cleaning burner and flame rod, or replacing bad flame rod, or installing correct gas line, or checking gas pressure etc.
Fix any tankless problem yourself, any brand tankless, same day for $385, by replacing 1 part: the whole thing:
http://waterheatertimer.org/How-to-install-gas-water-heater.html
Do not install tankless.

Jul 21, 2013 | Water Heaters

2 Answers

Replaced mother board due to error code c2 11 as per rheem tech department. now code 11 flashes after 3 to 4 minutes of use and unit shuts off. WHAT NOW????


Rheem, Richmond, Ruud, and Paloma are all the same manufacturer. After about 9 months, my tankless RTG-74PVN started giving me error code 11 and cold water!. I fixed it by cleaning the burner, as shown in this video:
www.howtolou.com/clean-a-burner

Dec 29, 2010 | Rheem Paloma PTG-74PVN / RTG-74PVN...

1 Answer

I have a Paloma PTG-74PVN tankless natural gas water heater. It was installed 3 years ago and has worked great until 2 days ago. Currently, the water heater will run for approximately 10 minutes, i.e....


Try turning the thermostat uo a small amount and see if this makes a difference. I suspect the control board is bad but I would try adjusting t-stat before I spent money on board or service call. Thank you

Dec 16, 2010 | Rheem Paloma PTG-74PVN / RTG-74PVN...

1 Answer

My paloma tankless keeps failing with a code of


SINCE U DIDN'T PROVIDE A MODEL NUMBER, THE BEST I CAN DO IS GIVE U THEIR PHONE NUMBER:
1 800 873 3507

Dec 08, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

2 Answers

Problem for Rheem Paloma PTG-74PVN / RTG-74PVN Natural Gas Indoor... What does C2 11 error code mean on my Paloma


hi pete here ill try and help this could be 2 things check the sensor on the unit the outher one is a qustion has the gas company changed your meter latley and turned off you gas and not come back to light your poilet because this code also means not enough gas or wrong type of gas

Nov 18, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

5 Answers

Paloma tank less water heater flashes code C4 13 and we have no hot water?how to fix it?


I had the same problem with my Paloma a year and a half after installation...contacted Rheem customer service (800-432-8373) and they recommened a local installer in my area. The technican diagnosed the problem as the "flow control valve"; he managed to get Rheem/Paloma to cover the part under warranty...I only had to shell out the money for the install.

Nov 16, 2009 | Rheem Paloma Tankless Water Heaters...

5 Answers

I have a paloma tankless water heater about 3 years old model PTG-74PVN and it works for 2 minutes and shuts off with error code C4 and 13 flashing. (City water pressure is fine)Can anyone help? Thanks...


I had the same problem with my Paloma a year and a half after installation...contacted Rheem customer service (800-432-8373) and they recommened a local installer in my area. The technican diagnosed the problem as the "flow control valve"; he managed to get Rheem/Paloma to cover the part under warranty...I only had to shell out the money for the install.

Nov 03, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

2 Answers

Paloma PTG-74PVN power turns off by itself


turn the water flow off and control off and hold the two arrow buttons together
then use the up arrow to get to e and the down arrow to get to 1 what do you see?

Sep 09, 2009 | Rheem Paloma PTG-74PVN / RTG-74PVN...

1 Answer

Paloma tankless water heater won't stay on during operation.


I have a Paloma model RUTG-74PVP, I had the same problem after less than a year. The unit would operate for about 90 seconds and then shut off with an error code of C13. Paloma kept trying to blame it on "lack of combustable oxygen" ,, my unit is in the attic, so we added more soffit vents and an electric attic fan. We still had the problem and Paloma blamed it on the lack of a condensation trap (so I added one), & then on the 1" dedicated LP Gas line (so I had the propane guy come run a water column test). Finally, 4 months later , Paloma had a service man come down (100 miles away) to see what was wrong (He told them to replace it. They paid for the unit and labor. It ran perfect for about 9 months and then started doing it again. So I called the same representative and asked if they were gonna replace this one too? He said nope, it's no longer under warranty. But he did tell me how to fix it this time. It required taking the the whole unit apart and cleaning a ceramic piece in the very back of the heater. It was hard to get to, and it took about 2 hours of disassembling and reassembling. The good news is Paloma will walk you thru it on the phone and once it's was done, my system worked properly again. The bad news is,, it only lasted for about 9 months. So now I need to do it again. I'm hoping that someone will read this and tell me that there is a filter (like a gas filter) that I can install that is easier to get to.

Nov 03, 2008 | Heating & Cooling

Not finding what you are looking for?
Heating & Cooling Logo

Related Topics:

381 people viewed this question

Ask a Question

Usually answered in minutes!

Top Heating & Cooling Experts

paulcarew

Level 3 Expert

2517 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Donni Steen

Level 3 Expert

659 Answers

Are you a Heating and Cooling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...