Question about Fisher Paykel EcoSmart GWL15

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An alarm sounds when it gets to the rinse cycle and it will not proceed any farther. Jeff

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  • pjdkinne Jul 28, 2010

    Hi Guru,
    Model #GWL11
    Serial #BIN516118
    There are 8 lights - 5 washer lights; 2 rinse; 1 spin.
    Lights 3(green), 6(orange), 8(red) are on and there is a continuous high pitched beeping sound.
    Also, when the washer fills with water there is often a screeching sound.(not always)

  • pjdkinne Jul 30, 2010

    Dear Guru,
    Thanks for your additional diagnosis. Yes it is the 3rd, 6th, & 8th lights. The washer does drain the water from the machine. There is a pump with a black fan just where you said it was.
    The machine would drain the water after the wash cycle and then sit there and not go into the rinse cycle.
    Thanks for more help.



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Hi Jeff just read your posting.When the beeping starts a series of lights will start to flash .These lights will be in a row of 8 lights.Starting from the left to right which ones are lit?Is it the 2nd and 5th or the 3rd and 7th ---etc---?If you have the model with an LCD display then the error code will show as it beeps.Please reply with additional information on the questions and I am sure I can help you rectify this fault.Looking forward to your reply.

Posted on Jul 28, 2010

  • 6 more comments 
  • luisa_sgro Jul 29, 2010

    Hi Jeff just read your 2nd posting and as I understand the information from it, the 3rd, 6th, and 8th light is lit when the machine beeps.Is this correct?If it is then your machine has Error Code 37,which is called Pump Block Error.This means that the computer has not detected the water draining from the machine.Does your machine drain the water?If it does drain the water then the problem is either your Pressure switch tube or Main controller.If it does not drain the water then it could be a jammed pump.Please look underneath the machine to the front right and you should see a red or black fan.This is your pump.Please reply with additional information on the questions and also to confirm if you have the style of pump with a fan attached.Looking forward to your reply.

  • luisa_sgro Aug 01, 2010

    Hi Jeff.Now just a couple of questions again.Is your machine draining into the laundry sink or some place else?If it is draining into the laundry sink how fast is it draining?The reason I am asking these questions is that error 37 also appears if your water is draining, but drains slowly.Please check the rate in which your machine is draining,by watching the water come out of the drain hose.The other reason why your machine could be faulty is the pressure switch tube is blocked or partially blocked.Now to test this fault make sure there is no water in your machine and then turn it off at the wall.Now remove the top cover by undoing the 2 screws at the back of the top panel.Pull the top panel slowly away from the machine as it has the display module wiring attached to it.Rest the top panel on the lid with the wires still attached and you will see your motor controller.I think by memory it will be brown in color.Now on this controller you will see a clear tube attached to it.This is the pressure switch tube.Remove the tube and blow down it to make sure it is not blocked and then refit.Also refit top panel as well and try a cycle to see how it goes.Please make sure that the water is draining out quickly and the pressure switch tube is unblocked and the fault should be rectified.If it stills comes up error 37 or your water is not draining out fast enough then reply back and I can guide you on how to clean the pump out.If the machine is draining fast and you unblocked the pressure switch tube and it stills comes up with error code 37 then unfortunately your MOTOR CONTROLLER needs replacing.Please reply back to let me know how you got on.

  • pjdkinne Aug 12, 2010

    Hi Guru,
    Sorry about the delay in my reply. We just got back from vacation . . . and left the machine in disrepair! I did as you suggested - taking off the top panel to make sure the presure switch tube is clear. I blew through it and it is clear. The water discharges quickly from the machine. It does so several times as it finishes the wash cycle. After two discharges of water (and some time between each discharge) the machine starts beeping and shows the error 37 (lights 3, 6, 8). Sounds like it is my motor controller. Right??
    I really appreciate your help in this matter. You've been persistent and thorough. Thanks


  • pjdkinne Aug 12, 2010

    Hi Guru,
    I forgot to say that sometimes the pump makes a screeching sound. The last several times I tried it, the pump didn't screech, however.

  • luisa_sgro Aug 13, 2010

    Hi Jeff just read your last posting.Going on the information in your posting it could possibly be your motor controller but what concerns me is the time between the discharges of water and the screeching of the pump.When the machine stops and starts to beep is the machine empty of water?If it is then my best guess is the motor controller is faulty.Now as they are not cheap I think the best plan of action is to take the controller to Your local FISHER@PAYKEL repairer and get them to test it.This way you will have a definitive answer on whether it is faulty or not.Please reply with information on whether your machine has drained completely and also how you would like to proceed.Looking forward to your reply.

  • pjdkinne Aug 13, 2010

    Hi Guru,
    The machine is not empty of water when it stops and starts to beep. It drains twice, for approximately 15 - 20 seconds. There is a pause of several minutes inbetween the draining (as if it is allowing the water to drain from the clothes). After the second draining - when there is still a good deal of water in the washer - the machine stops and begins to beep.

  • luisa_sgro Aug 17, 2010

    Hi Jeff sorry it has taken me a little bit of time to get back to you but my computer has been playing up.Now with the extra information I now am pretty sure it is your pump that is faulty.The best course of action is to ring for a price on the drain pump and if they have one in stock.I will guide you throe the removal and refitting of the pump when you obtain one.The screeching of the pump has made me decide that it must be a pump fault as I have seen this fault before.Now you must understand that without me physically testing the pump I can not be 100% sure the pump is the faulty but with the information you have supplied I am about 97 % sure the problem is the pump.Ultimately it is your decision and whatever you decide I will help you as much as I am able.Looking forward to your reply.

  • emmalmulling Nov 22, 2010

    Hi Luisa, Im just reading your replies as we are having this same problem with our machine. Do you come and look at machines at all (If you are in the Sydney area?).



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