Question about Sony Playstation 3 (PS3) Console

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Trying to hook up new Playstation 3. red screen comes up with all different languages. it says, A serious error has occured contact technical support

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This is usually a a "nand flash" corruption error which is pretty bad im afraid. You will be lucky if you ever get the PS3 working again without it having a new motherboard fitted.

Posted on Jul 28, 2010

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My ps3 turns on then it quickly goes to a red screen with many different languages that reads " A serious error has occurred contact technical support for assistance". Can u please help me solve...


This is a very common error it is actually called the red screen of death!

It happens because the CPU has burnt out - now both of them can burn out the GPU and the CPU and if this happens you get the yellow light.

But this means that you need to stop the heat build up you can send it in to do this or you can use a good repair guide to fix it like this one HERE

Jun 28, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

When switching on my playstation 3 the screen goes red and it comes up in several languages ..a serious error has occured contact costumer support,and they are closed.


Hello louise and welcome to FixYa. Sadly your error is a fatal error. It is known as a Kernel Panic or The Red Screen Of Death. There are ways to repair this provided you have experience repairing consoles or computers in general but if you lack these the best option would be to contact Sony for a refurbished unit which will run you about $150. If you wish to attempt repair on your own various guides can be found using google. I wish you the best of luck.

Apr 22, 2011 | Sony Playstation 3 (PS3) Console

1 Answer

Playstation 3 (PS3) Console: red screen saying Serious Error has Occurred...


Well, of course you should first try unplugging, replugging, turning it off on the backside button, turning it back off, holding the on/off button 3-4 seconds while it is on, and so on.

If neither of all these things work, there might be corrupted data or you might need a firmware update (hate those on mp3's, then how is it on ps3's? >.<).

But for those, you would need to contact customer support, as it says on your red screen message.

Customer support:
Choose your language and then go for support
http://www.playstation.com/country-selector/

If you cannot find the customer support on your region (which I highly doubt), just go for the customer support of Sony: http://esupport.sony.com/


Hope this helped

May 16, 2010 | Sony Playstation 3 (PS3) Console

2 Answers

Red screen: "a serious error has occured"


This is called the "PS3 Red Screen Of Death" it's the same as the 360's RROD. The best solution would be to contact Sony about it and they should resolve the issue.

Jan 09, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 is "on", red screen has occurred with a error warning


this is probably an warning about problems with your hardware (such as gpu or ram modules) .
The only thing you can do is taking the system to an assistance centre for hardware checking, they will test all the components of the system .

if your system is covered by warranty, don't waste time and call sony as soon as you can !!

unfortunately, there isn't any firmware solution to fix it, because all system functionality is prejudiced.
the only thing you can do (i belive it wont work), is reseting av settings by holding the on;off button when starting up the system .

Jul 27, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

Ps3 show red screen serious error


i just turned on my ps3 today and there was a red screen that said " there was a serious error and i need to call technical support for assistance" in different languages. it wont let me do anything else it just stays in that screen. I cant even go to my menu. Please if anybody has any advice write back!!!!!!!!

Jul 10, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

When i turn on my ps3 a red screen comes up


Usually it's a motherboard issue, but you can try booting the PS3 WITHOUT the hard drive installed and see what happens.

Let me know.

Jun 15, 2009 | Sony Playstation 3 (PS3) Console

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