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I have windows Vista and loaded the newest Adobe Reader, but my computer will not open .pdf files that are sent attached to an email. I have uninstalled Reader and reinstalled it twice, to no avail. Any suggestions?

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I would try downloading the .pdf file from the e-mail and save it to your computer BEFORE you open it. Then, right-click on the file and select properties. Just double check the extension to make sure that it is still a .pdf file.

When it is transferred over e-mail, your e-mail program may be changing a part of the file.

The other thing might be that it is not associated with adobe reader, but reinstalling usually does the trick.

Posted on Apr 23, 2008

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Do you get a dialog box saying that the file can't be opened? and down the bottom is a button with which you can select a program to open the file with?

If yes, click on this - Acrobat may not be listed (hence the problem). There should be a Browse button, click on this an work youur way to C:\Programs\Adobe\Acrobat (or some such naming) enter the Acrobat folder and find the Acrobat EXE file - click on this and say yes to all the prompts on your way out. This will now associate Acrobat with PDF files.

Hope this works.

Posted on Apr 23, 2008

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1 Answer

Adobe acrobat reader


Try to download the file again or if it was sent to you via email, have the sender verify they can open the file & resend it. There are tools you can use to try to fix problems in PDF files, but they should be used as a last resort since they cannot fix all errors without data loss or corruption.

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Adobe Reader could not open 'Income Statement - Doug.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't...


hi,
have you the last update of the reader ?
one thing you can try if you have an hotmail or gmail account, its to load the pdf to your online drive, and then go to your account, go to the same folder and open it selecting read on-line (on-line readers are always up to date !) if that way it doesn't work too, your file is damaged !

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Cannot open attachments from emails.


Hi There.
If you can not open attached documents it might be because programs are missing on your computer.
As an example:
for a file xxx.PDF you need a PDF reader installed eg. Adobe Reader.
Can be found here: http://www.adobe.com/downloads/
Download Adobe Reader and install it and you can read PDF files.
If the document is a Microsoft Office document you nee the whole Microsoft Office Package - but this package is not free - must by it.

As an alternative to the Microsoft program you can use Open Office.
Can be found here: www.openoffice.org
This program is compatible to Microsoft Office and it is free to use.

Other type of files need other programs etc.

Regards

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I don't know if I need to download Adobe Reader. What is it for? I use my computer mainly for emails.


If you download and install Adobe Reader, you can see .PDF files like insurance cards for your automobile for instance. Emails don't require .pdf file capability, usually, but traditional printed documents available online are usually put into the .pdf file format.

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How to print pdf files They come as attachments to emails.


You need to have a program to view these files.

Adobe reader is freely available on the internet. After loading this file onto your computer, click on the file you want to see and it should automatically open Adobe and allow you to view it.

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is it in .PDF format? if it is, maybe reinstalling a newer version of adobe PDF might help

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Send yourself another known working PDF attachment and see if the same thing happens. If it does, post back. If not, then it most likely means there's either a naming issue with the problem PDF, or it is just corrupt enough to give you troubles when opening from email.

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First, make sure the extension at the end of the file is .pdf. If it is not .pdf, then Adobe will be unable to handle the file.

If it is in fact a .pdf file, try reinstalling Adobe Acrobat Reader

Hope that helps =)

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Encoded email


Hi Charlie,

Yes, you cannot just open a .pdf file (Adobe format) by opening it as a text file. It will look like a bunch of strange characters if you try to open it on Notepad or Word.

Did you reboot your computer after installing Adobe Acrobat Reader? After installation any .pdf files will be opened automatically by Adobe Reader, but only after your computer is restarted.

Also, if you look in your email on the list of files attached, the file should have a name ending in .pdf. That's how the system recognizes it as an Adobe Acrobat file. If it doesn't have the correct extension, you'll need to save it and change the file type. The way you do that depends on which Windows you have an if you're hiding the extension type (which is the default setting).

Worstcase, you can just have your friend open it and print it for you.

By the way, I wish you hadn't rated my answer as "Inappropriate". I got a score of 40/100 instead of 70/100 for a "Thanks for Trying"... :-( Anyway, hope that helps you out.

-Vince

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