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I got a virus on my desktop computer. The virus was removed everything is ok except my Window Internet Explorer.When you attemp to go online, Internet Explorer thinks it is offline however the offline option is disabled. Could anyone help with this problem?

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I cannot view exactly what's your problem, but this fix may work.

1. Check IE settings under File Menu, uncheck work offline. Test run. If not,

2. Go to Tools Menu, tick Internet Options, then goto Connections Tab, then LAN settings, put a check on Automatically detect settings.

It got to do, if the virus put some proxy settings.

3. Or under Control Panel, goto Internet options same way with number two only a little different route.

This is under XP so just adjust what's the equivalent name on your OS.

Hope this solve your problem already.

Posted on Jul 28, 2010

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More than likely the virus has edited settings in your registry, sinply removing the virus will not replace these settings. Try using a restore pointn prior to when you got the virus.

Posted on Jul 28, 2010


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Internet explorer install program

Internet Explorer is included on every windows operating system. It should be on your computer unless you uninstalled it. But you can go to goggle and search for "download internet explorer" to download it and install it. Sometimes a virus can remove internet explorer from your desktop or all programs list. You can get it back by clicking Start/My Computer/Local Disk C:\Program Files\Internet Explorer Inside the internet explorer folder you will see the big blue E that was normally on your desktop or in your programs list. If you right click on it you can select the Send To option and select Desktop (create short cut). You can also right click on it and select Pin To Start Menu.

If your internet explorer is on you desktop or in your program list and when you click on it there seems to be a problem with it, then you might want to click Start/Control Panel/Internet Options. In the internet options window click on the Advanced tab then select the Reset option then click ok when it finishes. Then try running internet explorer again.

Mar 15, 2012 | Dell Inspiron 6000 Notebook


How to fix internet issue: Page cannot be displayed.

These steps would help you to fix the wired internet connection problem like desktop connected to modem. However, if you have a laptop and not connected to wireless, then connect a cable directly from the router to the laptop and follow the steps given below:
1.Launch internet explorer. If you see a message, page cannot be displayed, please follow the steps given below:

A.Check if the proxies are enabled or not.Click start, launch Internet explorer,Click Tools, click Internet Options.Click Connections, click LAN settings.Under Proxy server, uncheck both of the check boxes mentioned below:
i)Use a proxy server for your LAN

ii)Bypass proxy server for local addresses.Now, click OK, then click Apply and OK.Close internet explorer and launch it again.

2.If you are still not able to go online, reset internet explorer as under:Click start, lauch Internet explorer,Click Tools, click Internet Options.Click Advanced, click Reset, click Reset again.Now, click Close, apply and OK.

3. If you are still not able to go online, check the IP address.Click Start, click Run and type in "cmd" and hit enter.(In Widow Vista and Window 7, Click Start, and type in the 'Start Search' box, 'cmd', Now, right-click 'cmd' at the top and click 'Run as administrator'.)Now, on the black screen, type in 'ipconfig'. You will see IP address under "Ethernet Adaptor Local Area Connection". (IPV4 in case Window Vista and Window 7).
A. If the IP address is starting with 169.,follow the steps given below, else follow the steps under B.

i. Check if the ethernet cable is connected properly form the modem to the computer.(if you have a router, then from the modem to router and router to computer). Disconnect these cables once, shut down the computer, modem, router. Connect all of these cables back and restart, first modem, then router and at last computer. Check if you are able to go online or not, if not follow the next step.

ii. On the black screen, type in 'ipconfig /release' and hit 'Enter' on the keyboard. Now, type in 'ipconfig /renew' and hit 'Enter'. Now, check the IP address under "Ethernet Adapter Local Area Connection". If IP is again 169.., follow the next step. Else, minimize the black screen and launch internet explorer to check if you rae able to go online.iii. If you are still not able to go online, maximize the black screen and type in ipconfig /flushdns and hit Enter.iv. Now, on the black screen, type in 'ipconfig', if you still see an IP address starting from 169.., uninstall the security like Norton, McAfee etc. Restart your computer and check if you are able to go onine or not.

B. If IP address is starting from 192.. or 10.. or anyone except 169., please follow these steps:

i. On the black screen type in, ping
ii. If it is pinging sucessfully, (you see four lines reply from, reply from..) launch intenet explorer. Otherwise, if you see, "ping request could not find the host.", go to the next step.

iii.Check if the ethernet cable is connected properly form the modem to the computer.(if you have a router, then from the modem to router and router to computer). Disconnect these cables once, shut down the computer, modem, router. Connect all of these cables back and restart, first modem, then router and at last computer. Check if able to go online or not, if not follow the next step.

iv. On the black screen, type in 'ipconfig /release' and hit 'Enter' on the keyboard. Now, type in 'ipconfig /renew' and hit 'Enter'. If you are not online go to the next step.

v.Click start, right click, My Computer, click Manage, click Contiue(if you see any), Click Device Manager on the left-hand side. Now, on the right-hand side, click + sign in front of the Network Adaptor. Under Network Adapter, right click on the adaptor and click Uninstall and click OK. Now, restart the computer. If you are not online go to the next step.

vi.Uninstall the security like Norton, Mcafee etc., restart your computer and check if you are able to go onine or not.

vii.Clean-boot the computer, remove the startup items as under:
As soon as you restart the computer a number of programs load themselves at the startup and you will be able to see them at the bottom right-hand side corner.
In order to stop some of the programs (except security software and programs which you use immediately after starting up your computer) to load itself automatically, please follow these steps.Click Start, Click Run(Window XP) and type msconfig(Window Vista and Window 7-type in the Start Search box which appears at the botton once you click Start),hit Enter, (hit Continue if required)You will see System Configuration Utility. Click Startup at the top right hand side corner.
Now,uncheck the items which you want to stop to load automatically.Now, click Apply and then click OK or Close. Click 'Exit without restart'Now, you have to delete the startup from registry.Click Start, Click Run(Window XP) and type regedit(Window Vista and Window 7-type in the Start Search box which appears at the botton left hand side corner, once you click Start), hit Enter, (hit Continue if required),.
Now, scroll up to the top and click Computer, right-click it and click Export and save it as file name say backup on the desktop.In order to remove startup from the registry go the following locations:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftSharedToolsMSConfigstartupfolderRight click startupfolder and click Delete.
HKEY_LOCAL_MACHINESOFTWAREMicrosoftShared ToolsMSConfigstartupreg
Right click startupreg and click Delete.Restart your computer.

viii.If you are not able go online, restart the computer in the safe mode with networking as under:
As soon as you restart the computer start tapping F8 key and choose, safe mode with networking and hit Enter.Scan the computer with good anti-malware, anti-spyware, antivirus.
If you are not online, go to the next step.

ix.Winsock registry keys might be damaged or corrupted. Please follow these steps to fix them.

1.If you have window xp with service pack 2:Click start, click run, type in cmd. Hit enter. On the black screen, type in "netsh winsock reset".Now, restart the computer.

2. If you have window xp without service pack 2:
In this case, you have to delete the corrupted registry keys, and then reinstall the TCP/IP protocol.Here are the steps:Delete the corrupted registry:Click Start, click Run.Type regedit, and then click OK.In Registry Editor, locate the following keys, right-click each key, and then click Delete: HKEY_LOCAL_MACHINESystemCurrentControlSetServicesWinsockHKEY_LOCAL_MACHINESystemCurrentControlSetServicesWinsock2When you are prompted to confirm the deletion, click Yes.

Install TCP/IP:
Click Start, click Run, type in ncpa.cpl and hit Enter.(In Widow Vista and Window 7,Click Start, and type in the 'Start Search' box).
Right-click the network connection(Local Area Connection), and then click Properties.Click Install.Click Protocol, click Add.Click 'Have Disk'.
Type C:Windowsinf, and then click OK.On the list of available protocols, click Internet Protocol (TCP/IP), click OK.
If Internet Protocol (TCP/IP) does not appear, follow these steps:Click Start, and then click Search.In the Search Companion pane, click More advanced options.Click to select the following three check boxes:Search system folders.
Search hidden files and folders and Search subfolders.In the All or part of the file name box, type nettcpip.inf, and then click Search.In the results pane, right-click Nettcpip.inf, and then click Install.Restart the computer.

3. If you have Window Vista or Window 7:Click Start, and type in the 'Start Search' box, 'cmd', Now, right-click 'cmd' at the top and click 'Run as administrator'.Type "netsh winsock reset" on the black screen then press ENTER.Restart the computer.

If all of these steps do not fix the internet issue, please repair or reinstall your operating system.

on Apr 15, 2010 | Computers & Internet

1 Answer

Network connection reads ok but when I open it the connection details are all blank. I cannot connect using wireless connection, wired connection or wi-fi dongle. I fear I may have deleted something. I...

It is possible you have a malware infection that has change your network settings. Perform a virus and malware scan, then once that is completed, open a browser window. Do not worry that it won't connect to the internet, now look to the right and clip the drop down menu named"Tools". Scroll down to the bottom and click on "Internet Options". Once this is opened, click on the "Connections" tab at the top. Scroll down and choose LAN settings. When this window opens, make sure everything is unchecked except the first box that says "automatically detect settings". The most important thing is that everything in the bottom of the page that involves proxy settings is UNCHECKED. Hit apply and /or OK.

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I start the internet and I get redirected

There is a malicious software application called the Google redirect virus. If your system is affected with this resident virus, you will be redirected most of the time. Each time you click on a favorite to reach a website, you get IE8 redirect problems - due to the Google redirect virus. I recommend a scan to know if your IE8 redirect problem is attributed to the Google redirect virus.
Not all antivirus applications can detect it. You may use Microsoft Security Essentials for regular use (it takes care of several specific types of spyware) or if you wish to go for a one time scan, you can use MS AV online scan. Once you have completed the scan and have found and removed the virus, I recommend you use the best maintenance software for Windows to avoid the problems in future.
IMPORTANT: Please clean your computer for temporary Internet files and cookies prior to running the online AV scan as they may interfere with the scan process.

Read more: Sometimes the IE8 redirect problems are also caused by corrupt add-ons. To test this, right click on the Internet Explorer 8 icon and select Start without Add-ons.
If you can browse normally, it means the problem is some add-on. Start IE8 normally and disable all add-ons (Tools → Manage Add-ons). Enable them one by one to isolate the add-on that's creating the problem. You can disable or remove that add-on to prevent future IE redirects.
If you still get redirect problems, I recommend you uninstall the Internet Explorer 8 and download the "Internet Explorer Optimized for Google". This optimized version gives fewer troubles that include eliminating most IE8 redirect problems too.

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Jun 07, 2010 | HP Computers & Internet

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I have antivirus7 on my computor please help its blocking everything and not allowing me to do anything. The pop ups are driving me crazy please help

Go here to remove the virus, it works, my friend had a similiar virus in his comp last weekend and we used the same procedure and it worked, he was very happy, good luck!

May 27, 2010 | Sony VAIO PCG-K35 Notebook

1 Answer

Slow allowing us to connect to the internet, also in letting us travel through the internet

Hi i'm Rain.
The problem your having is due to a lack of cleanibg.
I will walk you thru the steps to clean your computer.
  • Click Start.
  • Then click All Programs.
  • Now click Accessories
  • Now click on System Tools
  • Then click Disk Cleanup
The Disk Cleanup window will open. You can check all of the boxes and click next.
You computer will now clean its self of unneeded files. Allow this action to complete .

Now that you have done a disk cleanup, let's do a Disk Defrag.
  • Click Start
  • Now click All Programs
  • Now click Accessories
  • Then click System tools
  • Finnally click on Disk Defrag
This action will put all files in the correct order and clear needed space for the Hard Drive
Click on Defrag to start.

The next step is to ensure you dont have viruses.
{ Click here } To scan and clean your computer of any viruses.
EST Online Anti virus scan is a Microsoft data base
designed to locate and remove any type of virus.

  • Click on the green EST Online Scanner tab.
  • Except the lisence agreement
  • Click Start
  • Check both boxes because you want a complete scan.
  • Download the needed file { You will be prompt to except a download file. Except the file and install it .
Allow the EST Online Scanner to clean your system of spyware,viruses and more.
I hope this information has been helpful.

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A window will pop up that reads internet explorer has encountered a problem and needs to close, is this a virus?

Yes, It is infected with virues. You need to scan your computer from Trojan remover.

Once it is complete just restart the computer..

Important : Don't forget to make system restore point before running Trojan Remover.

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First of all get a good Malware and an anti-virus programm [I use AVG n its good] n try removing any viruses that must have found way into your computer. Secondly stop using Internet Explorer coz it's very vulnerable to Viruses.I suggest u use Google Chrome download from here: Click 'Accept and install'. Thirdly keep your Anti-Virus and Windows Up-to-date.

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I think its a virus infection.. scan/clean your unit try to download malwarebytes and install it to your computer...

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When close any window after it open new window it is windows expl

your computer behaving like infected with virus. check system with a lattest virus remover.

re-installtion of windows is the best option in this situation.

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