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Freezer getting cold but not freezing food

I have a hoover a Nextra A class fridge freezer
the fridge is work fine but the freezer is not keeping food frozen
the fan is working you can feel the cold but its not freezing cold

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  • 1,099 Answers

Hi,

..I'm not certain here but there are a couple of things we can look at and diagnose. First, be sure that your doors close tightly. If the gaskets leak, this will allow humidity in...that's where ice comes from. If you 'windowshop', this will also cause icing. Now...let's start with a full defrost. This can take about two days with the unit open and off. Once accomplished, the next thing to do is look at the unit itself. First, underneath, is the condenser coil clean? If not, do that. Now, from the back, remove the felt panel covering the lower portion. The big thing is the compressor. If the unit has been off for more than 20 minutes, clean the big pipe off. Now, start the unit. It should develop frost on the pipe which should either freeze up or dry out after 5 minutes or so. Caution: there is a fan in there! If still frosty, you're low on gas and the unit probably has a small leak. The icemaker can be looked at by removing it. It contains a float. If the float is damaged or jammed, it will not shut off...and will overfill the icemaker. Good luck.

Posted on Jul 28, 2010

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