Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
You can open this yourself but i recommend sending it for repair. If you decide to do it yourself here is how: turn the unit over and on the end with only one screw (not the power setting side) take it out using a Philips screwdriver. Next you will need size 3 and 4 hex bits. Use size 4 to undo the 4 hex screws. Hold the non power end and it should slide off. You will see four rollers two on each side of the heater element. Using the size 3 hex bit undo the 4 hex screws at the exposed end and lift up and out the 2 housing bits. Careful as these are made of plastic and break easy. Remove the offending material and then put everything back together.
Posted on Jan 14, 2011
SOURCE: Paper getting stuck in machine.
When the jam occurs, is the lead edge of the paper damaged?
Does it look like it collided with something?
If so, open up the machine to expose the paper path, (You may have to remove the drum unit) and manually feed the paper into the machine to see if you can detect what it is running into.
As it should line up with the damage.
Check the placement and alignment of the paper tray, if one end is higher than the other ot could skew and jam.
Check for bottom of drum unit for springs or flaps hanging down.
Check sensors, clean and operational? (Moving Type)
Blow out machine, clean rollers with alcohol.
Hope this is of some help.
Posted on May 09, 2009
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