Question about Xerox WorkCentre M123 Copier

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My Xerox cpoier # 604P1837 is showing FaultCode # 062-380 How do I clear it & what does it mean?

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I would think you could fix it by turning the machine off , disconnecting all the cables from the scanner and document feeder, then reconnecting them tightly. Turn back on, If not here is the info on the fault.
At the adjustment of CCD output after power on, CCD does not make a correct output which it should when it receives a specified amount of light.
My Xerox cpoier # 604P1837 - arrwup.gifInitial Action

  • Refer to BSD 6.3.
  • Power OFF/ON
arrwup.gifProcedure Check the lamp, lens, mirror and the white correcting plate for abnormalities such as contamination and deterioration.
Abnormality such as contamination or deterioration of the lamp, lens, mirror or the white correcting plate is found. Yes No Unanswered
Replace the lamp, lens, mirror or the white correcting plate.
Execute Component Control[062-002 IIT Exposure Lamp].
The Exposure Lamp ( PL 11.6) lights up. Yes No Unanswered
Check the connections of P/J703, P/J702 and P/J723.
P/J703, P/J702 and P/J723 are connected correctly. Yes No Unanswered
Connect P/J703, P/J702 and P/J723.
Check the wire between J702 and J723 for an open circuit or a short circuit (BSD 6.3 Flag 4).
The wire between J702 and J723 is conducting without an open circuit or a short circuit. Yes No Unanswered
Replace the Lamp Wire Harness ( PL 11.6).
Measure the voltage between the IIT/IPS PWB ( PL 11.3) P723-1 (+) and GND (-), and between P723-2 (+) and GND (-) (BSD 6.3 Flag 4).
The voltage is approx. +24VDC. Yes No Unanswered
Replace the IIT/IPS PWB ( PL 11.3).
Replace the Exposure Lamp ( PL 11.6). If the problem persists, replace the Lamp Ballast PWB ( PL 11.6). if the problem persists, replace the IIT/IPS PWB ( PL 11.3).
Check the connections of P/J700 and P/J710.
P/J700 and P/J710 are connected correctly. Yes No Unanswered
Connect P/J700 and P/J710.
Replace the CCD PWB ( PL 11.4). If the problem persists, replace the IIT/IPS PWB ( PL 11.3).

Posted on Apr 24, 2008


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This is a solution from the Xerox Support website ( Give it a try and hopefully it resolves your problem. Take care & good luck.

Solution: Perform a Fault Reset 14
Performing a Fault Reset 14 will reset your WorkCentre and will help to clear error codes.

1. Find the pink Clear button on the Control Panel of the WorkCentre.
2. Find the button below the word Auto.
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