Question about Sub-Zero 690 Side by Side Refrigerator

2 Answers

Ice maker sensor arm

The sensor arm, for the level of ice in bucket in my model 690 is stuck in the up position. How do I release it? I am currently defrosting the freezer.

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  • bgfixya Jun 01, 2008

    remove ice bucket. white plastic flapper on stainless steel hinge wire probably stuck on plastic prong at top of ice unit. flapper must hang down and be freely moveable to signal ice maker to keep busy making ice. If stuck up position then ice maker not going to keep working.



2 Answers

The arm is hung up on a srcrew that is on the divider wall to the right of the icemaker pull the arm off the screw. The icemaker is a mechanical one so the arm will not just drop down so put the ice bucket back in and turn the icemaker back in the control panel further problem call customer service for assistance for over the phone help 1 800 222 7820 they will be glad to assist their customers unlike other manufactures.

Posted on Apr 29, 2008

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I am not familiar with the 690 but all the other ones just push back down manually.. you say your defrosting? are you doing that unpluged? the 690 may be a new one that does it by its self and needs power to bring it back down. it also could be jammed and may have to be takin apart to fix it
hope that helps

Posted on Apr 23, 2008


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Posted on Jan 02, 2017

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1 Answer

Freezer wont make ice cubes

This is not difficult to troubleshoot.
  • When the arm is up the ice maker is off
  • When the bucket is full the arm is up the maker is off.
  • If the ice maker has a on/off button in off the ice maker is off
  • If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
  • If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
  • If ice in tray and ejector arms vertical several possibilities.
    • Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
    • Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
    • Ice maker motor failure,
    • Internal ice maker electrical connections rotary switch failure,
    The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.

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There is an small bar or arm that hangs down into the hopper where the ice collects. Sometimes the manufacturer will tape this bar down and it is not free to move. Or see if the arm is bent. Also I had a new side by side last year, did the same thing. They sent some kid out and he told me it is a design flaw. Did not have a clue. I called GE and they sent out a repair man who knew what the problem was. It was a new bailing arm that had to be installed in place of the old one. If the arm is swinging freely, call the warranty company. Maybe yours needs to be modified as well? Good Luck

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Hello Danny;

My name is Peter. I am a retired field service refrigeration technician.

This is just a bad design.

The only thing you can do is raise the lever arm to the shut off position.

Or, you can reform the lever arm so it clears the bucket. In this case you have to manually control the ice maker otherwise the ice bucket will over fill.

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