The arm is hung up on a srcrew that is on the divider wall to the right of the icemaker pull the arm off the screw. The icemaker is a mechanical one so the arm will not just drop down so put the ice bucket back in and turn the icemaker back in the control panel further problem call customer service for assistance for over the phone help 1 800 222 7820 they will be glad to assist their customers unlike other manufactures.
I am not familiar with the 690 but all the other ones just push back down manually.. you say your defrosting? are you doing that unpluged? the 690 may be a new one that does it by its self and needs power to bring it back down. it also could be jammed and may have to be takin apart to fix it
hope that helps
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When the bucket is full the arm is up the maker is off.
If the ice maker has a on/off button in off the ice maker is off
If the ice maker internal heater fails the cubes will not release and the white plastic ejector arms will be rotated CCW and pressing against the ice in the tray, Normal position for ejector arms is vertical.
If water solenoid has failed or water supply not available the ice maker will cycle. The ice tray will be empty,(hard to see if ice tray is empty). Check and replace water fill solenoid.
If ice in tray and ejector arms vertical several possibilities.
Freezer not cold enough to trip thermostat in ice maker to initiate release cycle.
Check freezer temperature <10 Fahrenheit thermostat in ice maker failure
The best way to check the operation is to manually lock the arm up into the off retention position. Wait a minimum of one hour. Open door and release arm down. Observe the operation of the ice maker. Is after a minute or so the ejector arm does not rotate then it is likely the ice maker has failed internally. If the ejector turns and no ice than you can assume either the water supply is off external from the refrigerator or more likely the water solenoid located behind the bottom back cover has failed. It is also possible that the hose that connects the solenoid to the ice maker has frozen right where it enters the freezer just above the ice maker. You should see ice built up at the entrance where the water fills the tray if this has occurred.
There is an small bar or arm that hangs down into the hopper where the ice collects. Sometimes the manufacturer will tape this bar down and it is not free to move. Or see if the arm is bent. Also I had a new side by side last year, did the same thing. They sent some kid out and he told me it is a design flaw. Did not have a clue. I called GE and they sent out a repair man who knew what the problem was. It was a new bailing arm that had to be installed in place of the old one. If the arm is swinging freely, call the warranty company. Maybe yours needs to be modified as well? Good Luck
There is a screw sticking out from the right side of the freezer wall that has a grey plastic spacer around it that acts as a stopper for the ice level arm. I have seen the ice level arm get stuck on top of this stopper before somehow. you just have to carefully bend the level arm around it and move it below the grey plastic stopper. If it is not stuck above that but the arm still will not come down, then the only other solution is likely a new icemaker, as the arm is geared internally to the icemaker to rise and fall as the ice is made.
Is the arm that gets pushed up by the ice cubes (in order to stop making ice when it is full) in the down position? it is able to be pushed up and locked so that the icemaker doesn't make at ice and may need to be pushed down.
there is a plunger in the rear of the cabinet that the ice bucket bail arm fits in. remove the bucket hold the door switch closed with the door open and make sure the cubed ice is selected and watch the plunger it should move up ward when you try and get ice. if it dooes not move it needs to be replaced if it does move jjust make sure the bail arm is properly inserted into the plunger assembly.aslo make sure that the plunger is in the down position first sometimes it will get stuck in the up position.
On the ice makers on refridgerators unless the ice in the bucket is high enough to raise the arm on the icemaker it will not shut off. Most people lift the arm up when they see the bucket full. I have the side by side Whirlpool model and on mine if I don't raise the arm the ice will fall out the bucket before it will raise the arm high enough.