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Can't send email in outlook

All of my email setting have been check by my ISP and they can't figure out what the problem is. I don't have a server or internet connection problem.

This is the error I get when trying to send email:

Task ' Sending' reporting error (0x800CC0F): the connection to the server was interrupted. If this problem continues, contact your server administrator or internet service provider (ISP). The server responded: 553'

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  • ymee Apr 26, 2008

    Thank you for your response!

    Need help ruling a few things out.

    1.) I CAN'T send email with Outlook 2003 but I CAN send email with Outlook Expess.

    2.) When I change or us a different user ID, email address etc. in the Outlook 2003 email setting I CAN send email.

    So, it looks like the Outlook is working OK. (only if I use different UserID info in the email settings)


    For some reason the Outlook has an issue sending email with a particular userID & email address. (which is the one that I primarily use)

    What can be the problem with my primary UserID & email with Outlook 2003 that won't send my emails?

    I have run a scan and there's nothing there.

    Do you think if I upgrade my Microsoft programs & software will new software solve my issue?

  • gmharvey3d Mar 10, 2009

    Can't send/receive on outlook 2003-claims bad password. I can send/rec on msn email site with the same password. Password is correct, yet outlook program can't recognise it.


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You may want to try to access the mail server through
another email client, such as "Courier Mail" from rose city:

This will tell you whether the problem is in your outlook settings,
or elsewhere. If Courier works, you may decide to stick with it,
it is simple to setup, and far superior.

If the courier mail does not solve the problem, you may have to
go through the "re-install network wizzard routine" again, disable
the windows firewall, disable the router firewall, disable all other
security widgits until you find what is blocking the email access.

This is assuming of course that you do not have server or
server settings problem as you said.

You may also have a rootkit or a virus lurking in the IP stack,
or the email protocol drivers, so scan your machine.


Posted on Apr 25, 2008

  • Martin J Stadler
    Martin J Stadler Apr 29, 2008

    1) If another email client such as outlook express can access
    the email at the server ---> Then your network and TCP/IP
    stack is working just fine.

    2) If Outlook 2003 can access another account at the same server,
    then the email socket and the global settings in outlook 2003
    are also fine.

    So far so good !!!

    3) The only thing that remains is the per account settings
    on outlook 2003 = Target server/provider and login info.

    4) If the working account, which you can access from Outlook
    2003 is on the same server/provider as the one that does not
    work, try:

    a) Clone (copy) the good account/profile into a new one

    b) Rename the new account to:

    c) Edit the login settings on the new account (02),
    to reflect the correct:

    (leave all other settings as is)

    d) delete the old (bad account)

    If this fixes the problem you had gremlins within the server
    settings, mode of password authentication, ...etc.

    If the new account still does not work, than all the settings
    are OK, but you have the wrong USER-ID or password.

    I choose not to use OUTLOOK in any form because it
    has major (and numerous) security holes, to many useless
    features and it is a shiny target for every hacker on the planet.

    So I prefer to use "Courier Mail" from rose City Software,
    formerly Calypso Mail.

    So I am NOT an expert on outlook details, but...
    1) We have confirmed that your network/TCP/IP stack is OK.

    2) The outlook 2003 installation is OK.

    3) We are about to confirm if the Server/Provider settings are
    OK, including the SMTP/POP3 server addresses and mode
    of PASSWORD authentication.

    4) The only thing that remains, or is different from the working
    account will then be the Password, email-address/user-id

    Good hunting.



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Error Ox800CCC78

Are you using Outlook Express or another email program (like Microsoft's Live Mail)? What ISP are you connecting to ( (formerly Hotmail),

This is a symptom of a security mismatch. The exact solution will depend on the answers to the questions above. Most likely, you either need to change the port from the default one. You also may need to change the encryption/authentication protocol. These settings may be under different sections of the email program setup menus. (They will be in the Advanced settings of the Server Settings/SMTP settings section of the program. Check under Tools)

For example, uses port 995, instead of 110 for the pop3 server. The outgoing SMTP server needs to be accessed at port 587, instead of 25. You need to include your full email address in your user settings for both the incoming and outgoing mail. See for some details of the Hotmail/Outlook/Live Mail configurations.

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Can't send email in outlook
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TO work correctly the email client has the information already set up in to be able to contact the mail server (the computer with your email messages), and also authenticate you as a user (an email address and password).
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In order to make it work, open Outlook and click set up new email account.
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2. Configure outlook anywhere(MS Office 2007) pdf @

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Try going to Outlook Express tools, Accounts, then click on "ISP Account".
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Go here and do further reading.
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