Question about Office Equipment & Supplies
We can't change the ink cartridges on this printer. They are located on the far right side but you can't reach them to change the ink they are covered by a hood making access impossible. Please help!!!
First, try a hard reset: Unplug the printer from power source and computer, wait about 2 minutes and replug to power source and computer. Switch it on and open the hood and see if the printheads come to the centre for changing.
If that doesnt work, try to prod the printheads with a gentle force and see if that helps to get the heads moving.
Also try to clean the carriage with a damp cloth and look for any debris that may be hindering the movement of the printheads.
Posted on May 21, 2008
The first thing to try is to unplug the printer for a few minutes and plug it back in and see if they will move over when you open the cover. If not, then your motor is bad or they may be stuck, try pulling them over yourself as one option. I will also see how common this may be with this printer and see if there is a known solution for it and will post back soon. sound good? also if you have any other questions, please let me know, thanks
Posted on May 21, 2008
With the printer on, open the cover and the printheads should move to the center where you can get at them.
Posted on Apr 23, 2008
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Posted on Jan 02, 2017
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