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My GE stove model #JBP35D0J1CC serial #VG231035Q is about 21/2 to 3 years old. When useing the self cleaning the oven door and window get a burnt splatter and thick black tar like build up you cant clean this off and only a small amount of the grey ash is in the bottom of the oven this is not the first time this has happen . We had a service person out and he really had no answer and replaced the window when he was unable to clean off any of the glass or door. Any ideas as to the cause of this or how to clean up. The door is the onlt place that gets this splatter and what looks like something dripping down the door alittle afraid to scrape any on the side of door the window will not scrape clean evev useing a razor blade.

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It sounds like it's not cleaning long enough-anything less then four hours just burns stuff on- or it's not getting hot enough. I would try Mr. Clean Magic Eraser on the splatter. It cleans burnt on stuff off mine great.

Posted on Apr 23, 2008

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Check the broiler flame. If the broiler flame is not adjusted properly, you could be creating soot from the burner flame.

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