Question about Dell A960 All-In-One InkJet Printer

2 Answers

Alignment problem After loading a new color cartridge, I followed the prompts and hit Select to run an alignment page print; but, got the message, "Alignment problem. Remove the tape from cartridges or check troubleshooting." There is no tape on either cartridge. Where's the troubleshooting menu?

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  • RIPPERJ Apr 26, 2008

    Changed color cartridge and did alighnment 3 times and it still says "alighment problem". Fix?

  • john deere May 08, 2008

    I changed my ink cartridge on dell 810 all in one printer and installed a new one. But wont align up to print at all.The printer worked fine befor i changed the ink cartridge.I dont understand.

  • mangustena May 11, 2008

    Same problem with Dell AIO 926. Changed color cartrigdge and got the "alignment problem" message. I even tried another new color cartrdige - to no avail. When I went back to the empty color cartridge - alignment checked out fine.

  • marketinggir Jun 05, 2008

    Same exact problem for me. This is the first time I'm changing the cartridges. Printer worked fine prior to changing cartridges. Now, I get the same message as everyone else.

  • Anonymous Jun 11, 2008

    after

  • fredmac Jun 11, 2008

    after installing new black cartridge, I'm getting an alignment error message " please remove tape". There is no tape. what must I do?

  • seascale Jul 05, 2008

    Same prob as these posts..alignment problem after new color cartridge installed? Also it still says ink is low? Help?

  • aladyladonna Aug 17, 2008

    I installed two new cartridges, one black and the othe rcolor to Dell AIO Printer A960.

    It also states alignment problem remove tape .....tape had been removed ..when a test page is printed - nothing happens - the paper is blank

    please advice

  • breenareena Sep 14, 2008

    my printer also tells me i have an alignment problem. it makes noises that its printing, but the page is blank. it tells me to check troubleshoot but i dont see that button.

  • jdmzmix Sep 20, 2008

    i bought a new cartridge for my dell aio926 and basically having the same problem with the message "remove the tape" and "alignment problem", what's going on with these printers?

  • iammilam Sep 20, 2008

    Same problems as described above. Removed and reinstalled, check to make sure no tape. I installed a black cartridge, the new one, and it did this. Then I took out the color one and looked at it to see if there was any differences in the bottom. Then I reinstalled both, and got the message that there was a problem with the alignment for both cartridges. What is causing the problem. I just received these from Dell.

  • Mandeep  Singh
    Mandeep Singh May 11, 2010

    Hi,

    The color cartridge that you installed, Is it refilled cartridge or a Dell branded one.

    Try removing both cartridges from the printer,insert the black first and then color , realign and check if the problem is resolved .

  • Patrick Michaels
    Patrick Michaels May 11, 2010

    there are always tape on the bottom of each cartridge..that protects it during shipping and handling..I'm assuming you removed them?

    did you clean the nozzles, by chance?

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That is not a fix. That is just a work around. How do we know the cartridges are working properly?

Posted on Sep 20, 2008

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Here's a solution from Dell Technical Support hotline - just hit cancel as soon as the pirnter starts the alignment process. It worked for me! You will have to cancel the alignment page every time you turn on your printer, but that's better than no printing at all.

Posted on May 11, 2008

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Scanner failure align the cartridge


To Align the new ink cartridge


The HP All-in-One prompts for an alignment of the cartridges every time a print cartridge is installed or replaced. Follow these steps to align the print cartridges from the control panel.
  1. Load unused, plain, white letter, A4, or legal paper into the input tray. note.png
    NOTE:If colored paper is loaded in the input tray when the print cartridges are aligned, the alignment will fail. Load unused, plain, white paper into the input tray, and then try the alignment again.
  2. Press Setup.
  3. Press 6 to select Tools.
  4. Press 2 to select Align Print Cartridge.
    The unit prints a print cartridge alignment sheet.
  5. Load the alignment sheet print-side down and top first in the center of the document feeder tray, and then press OK.

Dec 07, 2014 | HP Officejet 4355 All-In-One InkJet...

1 Answer

I purchased my c4600 printer about 4mths ago and i have just replaced the ink cartriges and it keeps telling me to realighn cartriges how do ido that it is the first time i have needed to change them i...


Here's a support article taken from the HP website regarding alignment of print cartridges. Hope this helps.
Introduction This document provides steps to align print cartridges using the All-in-One control panel or the computer. The appearance of the product varies by model. Aligning print cartridges Follow one of these methods to align print cartridges. NOTE: If the same print cartridge is removed and reinstalled, the product will not prompt to align the print cartridges. The product remembers the alignment values for that print cartridge, so there is no need to realign the print cartridges. Method one: Print an alignment page using the All-in-One control panel When a new cartridge is installed, the product aligns the cartridge. The cartridges can also be aligned any time after you install the software. Aligning the cartridges helps ensure high quality output. Follow the steps to align newly installed cartridges.
  1. When prompted, make sure plain white letter or A4 paper is loaded in the input tray.
  2. Press the button next to OK on the control panel display. The product prints an alignment page. Figure 1: Alignment pagec01369744.gif
  3. Place the alignment page print-side down on the right front corner of the glass. Figure 2: Position the alignment pagec01369745.gif
  4. Press the button next to OK on the control panel display. When the On button stops flashing, the alignment is complete. Remove the page and recycle or discard it.
Method two: Print an alignment page using the computer Follow these steps to align the cartridges from the HP Photosmart software.
  1. Double-click the HP Digital Imaging Monitor icon (c01367004.gif ) on the lower right side of the Windows taskbar. The HP Solution Center displays.
  2. In the HP Solution Center, click Settings . Then click Printer Toolbox . The printer Toolbox displays.
  3. Click the Device Services tab.
  4. Click Align the Print Cartridges .
  5. When prompted, make sure plain white letter or A4 paper is loaded in the input tray.
  6. Press the button next to OK on the control panel display. The product prints an alignment page. Figure 3: Printing an alignment pagec01369744.gif
  7. Place the alignment page print-side down on the right front corner of the glass. Figure 4: Positioning the alignment pagec01369745.gif
  8. Press the button next to OK on the control panel display. When the On button stops flashing, the alignment is complete. Remove the page and recycle or discard it.

Apr 19, 2011 | HP Printers & Copiers

1 Answer

I don't know how to install the cartridgre on my new printer J 3680 Could you please tell me how? Thanks,


Follow the instructions below to install the print cartridges for the first time. Installing print cartridges Step one: Install the print cartridges Follow these steps to install the cartridges.
  1. Open the cartridge door. The carriage moves to the far right side of the product. Figure 1: Open the cartridge doorc01133347.jpg
  2. Remove the new cartridge from its packaging and, being careful to touch onlythe black plastic, gently remove the plastic tape by using the pink pull tab. Figure 2: Remove tape from cartridgec01107115.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections.Do not remove the copper strips. They are required electrical contacts. Figure 3: Do not touch the ink nozzles or copper contacts.c01107116.jpg
  3. Slide each new cartridge forward into the empty slot. Then gently push theupper part of the cartridge forward until it clicks into place.
    • Insert the tri-color cartridge into the left slot.
    • Insert the black cartridge into the right slot.
    Figure 4: Insert the cartridgec01107117.jpg
  4. Close the cartridge door.
Step two: : Align the print cartridge The product prompts you to align cartridges every time you install a cartridge. You can also align the cartridges at any time from the control panel, or byusing the software you install with the product. Aligning the cartridgesensures high quality output.
  1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
  2. Press OK. The product prints an alignment page.
  3. Place the alignment page print-side down on the scanner glass.
  4. Press OK to scan the alignment page. When the scan finishes, the alignment is complete.

NOTE: If you have colored paper loaded in the input tray when you align the cartridges, the alignment will fail. Load unused plain white paper into the inputtray, and then try the alignment again.

Sep 13, 2010 | Printers & Copiers

1 Answer

The alignment both vertical and horizontal are off!


Title: How to Install/Change the Print Cartridge Document ID:HO46 Back To Answers Properties 1000 Color Jetprinter 1100 Color Jetprinter 2030 Color Jetprinter 2050 Color Jetprinter 2070 Color Jetprinter 3000 Color Jetprinter 3200 Color Jetprinter 5000 Color Jetprinter 5700 Color Jetprinter 5770 Photo Jetprinter 7000 Color Jetprinter 7200 Color Jetprinter Lexmark X63 Lexmark X73 Lexmark X83 Lexmark X84 Lexmark X85 Mac OS 8.6 Mac OS 9.x.x WinWriter 100 WinWriter 150c Z11 Color Jetprinter Z12 Color Jetprinter Z22 Color Jetprinter Z25 Color Jetprinter Z31 Color Jetprinter Z32 Color Jetprinter Z34 Color Jetprinter Z35 Color Jetprinter Z42 Color Jetprinter Z45 Color Jetprinter Z45se Color Jetprinter Z51 Color Jetprinter Z52 Color Jetprinter Z65 Color JetprinterHow to install or change the print cartridge; Microsoft Windows 95; Microsoft Windows Me; Microsoft Windows 3.1x
Solution Microsoft Windows 95/98/Me:
(Applies to all printers)

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.

    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.

  8. Click the appropriate Cartridge Installed option in the printer software.

    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:

      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.

  9. Close the front cover of the printer.

Dec 16, 2009 | Lexmark JetPrinter Z11 InkJet Color...

1 Answer

How do I align ink jets?


Microsoft Windows 95/98/Me:
(Applies to all printers)

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.

    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.

  8. Click the appropriate Cartridge Installed option in the printer software.

    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:

      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.

  9. Close the front cover of the printer.

Nov 13, 2009 | Lexmark JetPrinter Z11 InkJet Color...

1 Answer

HP 5510: "Press OK to print Align Page" appears permanently, even after performing the alignment. Fixya advised removing power to reset the printer, but that doesn't help. I removed and reinserted ink...


Hi,

To simply bypass alignment, do the following:
Press and hold the Setup button.
Press the Up Arrow button. The printer should be ready to print.
If print quality is unacceptable after bypassing alignment, troubleshoot the problem as follows:
Make sure the printer is loaded with clean, unused, white paper. If the paper is not feeding properly, check the paper path. Click here to see how.
Remove and inspect the cartridges. Click here for instructions. If the cartridges are new, make sure the protective tape covering the nozzles has been removed.
Reinsert the cartridges into the printer. Press Enter to align the cartridges again if prompted.
If the problem continues, check the cartridge ink levels. Click here to see how. Both cartridges must have ink in them for successful alignment, so replace empty cartridges.
Watch the area inside the front of the printer as the alignment procedure runs. You should see a blue light below the cartridges as they move back and forth. If you do not see the blue light, click the link at the top of this page to contact HP. The printer needs to be serviced.
Compare the alignment page produced by the printer to the illustration below. If any of the colors are missing, run the Clean Print Cartridges utility. Click here for instructions.
Abbildung 1: Alignment page

If the problem continues, clean the contacts. Click here to see how.
If none of the steps above solve the problem, replace the cartridges or have the printer serviced. Click here to see how to decide whether to replace the cartridges or service the printer.

Let us know if that was helpful,

Thanks

Shiv.

Aug 23, 2009 | HP Officejet 5510 All-In-One Thermal...

1 Answer

Hp2210 message ''press enter to align cartridges'',


from user manual::
To align newly installed print cartridges
1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
The HP All-in-One prints a print cartridge alignment sheet.
NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support. ....
2. Load the print cartridge alignment sheet print side down on the left front corner of the glass with the top of the page to the left.
3. Press the Scan button.
The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet

Score the solution and download the manual if you need it

Mar 24, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

When I change the black ink cartridge, the alignment page and instruction page are printing out fine. When I place the alignment page on the glass as instructed and press 'ENTER', the printer gives a...


I just had the same issue (align page not detected).

We had just re-installed the empty color cartridge back into the printer (long story but basically we knew we could only print B/W).

The align page printout had a lot of empty spaces around the black lines. This is apparently where the color lines are supposed to print.

Without those color lines, the printer would not detect the align page as color is part of the alignment being done.

Since we only wanted black printouts, I pressed 'cancel' to stop the alignment process, and now we just hit the Black copy button and ignore the alignment prompt on the printer window.

The HP site (enter psc750 in product window) has some helpful ideas as to what the problem might also be. It could be the shipping tape is still on the new cartridge (and preventing the black or color from printing on the align sheets) etc.

Mar 20, 2009 | HP PSC 750 All-In-One InkJet Printer

1 Answer

I have replaced both my color and black cartrigages for my x2500 printer, restarted the computer, and it is still giving me an empty cartrigage message


is this a pc or mac?

for windows general make sure you folowed these steps:

  1. Click Start, Programs, Lexmark Series.
  2. Click Lexmark Control Panel.
  3. Click Print Cartridge installation.
  4. Depending on which cartridges you are using and which printer model you have, select Install Color Cartridge or Install Black Cartridge or Install Photo Cartridge.
  5. Carefully remove the tape covering the printhead of the print cartridge. Important: Be sure to remove all of the tape. Do not touch the copper area on the back of the cartridge.
  6. Insert the print cartridge into the print cartridge carrier.
  7. Push the cartridge back until it clicks into place.
    • If the print cartridge moves loosely in the carrier, it is not locked into place. Repeat step 7.
  8. Click the appropriate Cartridge Installed option in the printer software.
    • If you choose to install a new print cartridge, you will be prompted to align your print cartridges. The printer will print a page with a bi-directional alignment pattern. Follow these steps to align the cartridges:
      1. On the printed test page, locate the number under the Bi-directional Alignment pattern that comes closest to forming a straight line.
      2. Enter the number as the Bi-directional Alignment setting in the Alignment Cartridge screen.
      3. Click OK.
  9. Close the front cover of the printer.

Dec 01, 2008 | Lexmark Printers & Copiers

1 Answer

How do I install an ink cartridge? HP photosmart c5280 All in one


To replace the print cartridges Perform the following steps to replace the print cartridges:
  1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. The HP All-in-One can get damaged if the print cartridges are not docked safely when trying to remove them.
  2. Open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. Figure 1: Opening the print cartridge door c00956268.gif
  3. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. Figure 2: Removing the print cartridge from the slot c00956269.gif 1 - Tri-color print cartridge slot 2 - Black and photo print cartridges slot
  4. Pull the print cartridge toward you out of its slot.
    NOTE: Remove the black print cartridge to install the photo or gray photo print cartridge, and store the black print cartridge in the print cartridge protector or an airtight plastic container.
  5. Remove the new print cartridge from its packaging, and carefully remove the black plastic tape by using the pink pull tab Figure 3: Removing the new print cartridge from its packaging c00956270.gif 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Figure 4: Do not touch the copper-colored contacts c00956271.gif
  6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure to push the print cartridge firmly until it snaps into place. If installing the tri-color print cartridge, slide it into the left slot. If installing a black, photo, or gray photo print cartridge, slide it into the right slot. Figure 5: Installing the print cartridge c00956272.gif
  7. Close the print cartridge door. Figure 6: Closing the print cartridge door. c00956273.gif HP All-in-One prints a print cartridge alignment page if a new print cartridge is installed.
  8. When prompted, ensure plain white paper is loaded in the input tray, and then press OK .
  9. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
    NOTE: If colored paper is loaded in the input tray when aligning the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again.If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support at www.hp.com/support If prompted, choose your country/region, and then click Contact HP technical support.
  10. Press OK to continue.

May 15, 2008 | HP Printers & Copiers

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