Question about Printers & Copiers
This unit stops for no apparent reason during large print jobs from image stored on HDD and sends me an email indicating that the unit requires "Operator Assistance", but at the control panel there is no indication why or messages displayed. In most cases the user just presses Start and it continues the job.
There are a few code 74's, and Konica has a bulletins on them.
DESCRIPTION: Code 74-0 from the E-mail alert system. SOLUTION ID: 154045
SOLUTION: CAUSE: Paper remains at finisher main tray paper exit opening.
DESCRIPTION: Code 74-1 from the E-mail alert system. SOLUTION ID: 154055
SOLUTION: CAUSE: Booklet tray is full.
SOLUTION: Remove the paper from bottom exit of the finisher.
DESCRIPTION: Code 74-4 from the E-mail alert system. SOLUTION ID: 154058
SOLUTION: CAUSE: Paper remains inside finisher.
SOLUTION: Please remove copies from the finisher.
DESCRIPTION: Code 74-5 from the E-mail alert system. SOLUTION ID: 154059
SOLUTION: CAUSE: Punch trash box is full.
SOLUTION: Trash basket of punching unit is full. Please empty trash basket.
DESCRIPTION: Code 74-6 from the E-mail alert system. SOLUTION ID: 154066
SOLUTION: CAUSE: Sub-tray (first tray) is full.
SOLUTION: Sub tray is full. Please remove paper.
I'm guessing it just means the finisher thinks it's full, and wants you to take the copies / prints out.
Posted on Apr 25, 2008
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A condition of "EEPROM is not connected" or
"There is an access error" is detected in
EEPROM of the Imaging Unit.
So the issue lies within your Black Imaging Unit. I would try sliding the imaging unit out partially, then re-installing. Reset by switching off the main power.
If this does not solve the error then you will need to call your local service provider.
Good Luck and Thank You for using Fixya.
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