Question about HP Compaq Presario SR1720NX (EL435AA) PC Desktop

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Compaq desktop - dvd/cd burner not working

I have a compaq presario sr1720nx with a tsstcorp cd/dvdw ts-h552l dvd/cd burner.

when i try to write a file to a disk, i get a message saying to insert a cd-r dics which i've done several times - bought new ones and those don't work

i looked in the device manager and it says it's working properly

what can i do to fix this? i don't know much about computers so any help will be appreciated - but keep it simple please

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  • 7 more comments 
  • Anonymous May 24, 2008

    I've got the same problem with my ts-h552L.

  • trasee_69 Aug 23, 2008

    I use to burn cd's all the time and now when I try it says to insert a disk when i already have, I went to advice manager and it says that everything is working properly, I even uninstalled and reinstalled the drive and still nothing, I don't know alot about computers so any simple help would be great, Thank You!!

  • angela1234 Aug 26, 2008

    I have a compaq presario sr1230n with a tsstcorp cd/dvdw ts-h552l dvd/cd burner.

    when i try to write a file to a disk, i get a message saying to insert a cd-r dics which i've done several times - bought new ones and those don't work

    i looked in the device manager and it says it's working properly

    what can i do to fix this? i don't know much about computers so any help will be appreciated - but keep it simple please

  • fan562 Sep 21, 2008

    Hi everyone..

    I seem to have the same kind of problem with my compaq-Presario SR1750NX desktop. Suddenly, my CD/DVDW doesn't want to read, write or anything. But when I look in the device manager, it tells me that "This device is working properly."

    OK, what's going on? Is there a virus on these Samsung items?

    Someone, anyone please help. I am on my very last nerve.



  • Anonymous Nov 28, 2008

    i was useing itunes to burn a cd and half way through it stoped opend the disk tray and said there was a probel during the buring and now it doesnt read ANYTHING! msuic movies games you name my pc wont read it i have the same pc what do i do?

  • 123lee Jan 07, 2009

    I have the same problem. It won't read any discs I put in and I don't hear the fan turning on when I put the disc in.

    the green light blinks as if it was reading it but nothing happensl I checked in the computer and it told me it was running properly. But when I insert a disc it tells me to put a proper disc in or it says there is no disc in the drive.

    Mine is a SR172ONX PC everything on it is original nothing added. Its 3yrs old and the warranty is out dated.

  • Workhoss Jan 20, 2009

    I have aHP Compaq Presario SR1720NX PC Desktop

    My TSST CD?DVD+-RW Reads and plays disk, but won't wright

    to them.

  • Anonymous May 26, 2009

    Same problem exactly as described above. Any ideas?? -sh

  • maplestkid May 11, 2010

    How old is the cd writer? Is this the one that came with the pc when you bought it? Or is it an aftermarket drive?


6 Suggested Answers

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Posted on Jan 02, 2017

  • 90 Answers


what operating system did you replace XP 32bit, XP 64bit? Was the version of Vista you used the 32bit or the 64bit. You may need to go to HP.Com and look for replacement drivers for the DVD. You can also use the windows update to obtain correct drivers for the DVD if they have tested them already. Another option is to go to the manufacturer of the DVD device and see what they list for the driver. Just remember there is a big differance between the 32bit and 64bit drivers. Read on the Vista system you installed and see what level was installed in your system. Regards, rcampsr

Posted on Feb 21, 2009

  • 2 Answers

SOURCE: I have a TSST Corp CD/DVDW TS H552l burner in my

Yeah it sounds like the drive is starting to fail. But don't just assume I'm right

Posted on May 17, 2009

SOURCE: my hp pavillion dv8305us will not access my cd/dvd

Does it show up in your BIOS settings? If so, then go back into BIOS, where the setting for CD/DVD Boot Priority selection is, select the one you have issues with and hit the "Page Up" on your Keyboard so that CD/DVD is the 1st to boot (of CD/DVD's, that is...) then go to Item Boot Priority and make your HDD the 1st Boot item, the CD/DVD you have issues with be your 2nd boot device, and add two more Bootable items or have the last settings say Bootable. Now, restart your machine, let it go through its Boot sequence, now go into Device Manager, find your CD/DVD, open Region,, choose the Region you are in and hit APPLY, the go to Populate- NEXT TO Region, click POPULATE, then close out of everything and try it out. If it still doesn't work, uninstall the drivers, remove the CD/DVD, all cables and write down the Make, Model & Serial# on top of the CD/DVD Drive (SAVE for later!), reinstall. Do ALL I mentioned above, 1st, then try it again. If it still doesn't work, you will have to go to the manuf. HOME website, find your make, model & serial #, they will either have a sftwr. dwnld. or both a Flash sftwr. dwnld. (Desktop and automatic- don't worry, it does all of the work) and the latest sftwr. driver- which willmost likely be found by the Flash program they have you dwnld. So, take your time, be patient and keep your chin up. By the way, is it the Philips Brand? If so, then you WILL have to do ALL of this. I build PC and repair-maintain as a hobby and the Philips, ASUS and SONY are always doing something like this to most of their Image Drives because of specific motherboards... Good Luck and, again, be patient.

Posted on Jan 09, 2010

  • 218 Answers

SOURCE: update driver TSST corp CD/DVDW Ts-H552l

what os do you have you shouldint have to update the driver you should put it in and switch on the pc and it should fdind for itself the driver but failing that u can get driver pro if this answer helps please rate it

Posted on May 15, 2010

  • 397 Answers

SOURCE: Hi I have a TSSTcorp CD/DVDW TS-L632D cd/dvd

Try getting a cd lens cleaner- you may have a dirty laser lens. If you still have problems, you will need to speak with your pc manufacturer's techsupport.

Posted on Sep 25, 2010

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