Question about HP Compaq Presario SR1720NX (EL435AA) PC Desktop
I have a compaq presario sr1720nx with a tsstcorp cd/dvdw ts-h552l dvd/cd burner.
when i try to write a file to a disk, i get a message saying to insert a cd-r dics which i've done several times - bought new ones and those don't work
i looked in the device manager and it says it's working properly
what can i do to fix this? i don't know much about computers so any help will be appreciated - but keep it simple please
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Posted on Jan 02, 2017
what operating system did you replace XP 32bit, XP 64bit? Was the version of Vista you used the 32bit or the 64bit. You may need to go to HP.Com and look for replacement drivers for the DVD. You can also use the windows update to obtain correct drivers for the DVD if they have tested them already. Another option is to go to the manufacturer of the DVD device and see what they list for the driver. Just remember there is a big differance between the 32bit and 64bit drivers. Read on the Vista system you installed and see what level was installed in your system. Regards, rcampsr
Posted on Feb 21, 2009
Does it show up in your BIOS settings? If so, then go back into BIOS, where the setting for CD/DVD Boot Priority selection is, select the one you have issues with and hit the "Page Up" on your Keyboard so that CD/DVD is the 1st to boot (of CD/DVD's, that is...) then go to Item Boot Priority and make your HDD the 1st Boot item, the CD/DVD you have issues with be your 2nd boot device, and add two more Bootable items or have the last settings say Bootable. Now, restart your machine, let it go through its Boot sequence, now go into Device Manager, find your CD/DVD, open Region,, choose the Region you are in and hit APPLY, the go to Populate- NEXT TO Region, click POPULATE, then close out of everything and try it out. If it still doesn't work, uninstall the drivers, remove the CD/DVD, all cables and write down the Make, Model & Serial# on top of the CD/DVD Drive (SAVE for later!), reinstall. Do ALL I mentioned above, 1st, then try it again. If it still doesn't work, you will have to go to the manuf. HOME website, find your make, model & serial #, they will either have a sftwr. dwnld. or both a Flash sftwr. dwnld. (Desktop and automatic- don't worry, it does all of the work) and the latest sftwr. driver- which willmost likely be found by the Flash program they have you dwnld. So, take your time, be patient and keep your chin up. By the way, is it the Philips Brand? If so, then you WILL have to do ALL of this. I build PC and repair-maintain as a hobby and the Philips, ASUS and SONY are always doing something like this to most of their Image Drives because of specific motherboards... Good Luck and, again, be patient.
Posted on Jan 09, 2010
what os do you have you shouldint have to update the driver you should put it in and switch on the pc and it should fdind for itself the driver but failing that u can get driver pro if this answer helps please rate it
Posted on May 15, 2010
Try getting a cd lens cleaner- you may have a dirty laser lens. If you still have problems, you will need to speak with your pc manufacturer's techsupport.
Posted on Sep 25, 2010
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