Question about Xerox WorkCentre Pro 412 All-In-One Laser Printer

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Describe your Xerox WorkCentre Pro 412... Problem:Scanner

On the digital display of the machine indicate 'SCANNER LOCKED' Its not let me to scan. How can I unlock?
Thankyou.
Bruno
eelam1917@yahoo.co.uk

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Turn off the copier first.
Look under the copier, there by where the copies come out, look just above that portion of the machine. There will be a green sliding latch; one side has a picture of a pad lock for lock, the other side has a un-lock position, slide the latch to the unlock position.
Turn on the copier, and the machine should work.
That latch is for transporting the copier when being moved. It will hold the scanner in place so it does not move around.

Posted on Sep 15, 2011

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Sent your answer via E-mail.
Let me know please.

Posted on Apr 23, 2008

  • Rick Kasper Apr 23, 2008

    Since my E-mail is faulting out...



    On the underside of your scanner. In the area where you reach in to remove the copies. Look in there, you will see, on the bottom side of the scanner the only green piece on there, It is a latch about 5 cm long and 2 cm wide.
    Unplug the machine, push that latch fully inward, then pull it back toward yourself and snap it fully forward to you.

    That is the shipping latch and when you remove copies you wind up brushing it and eventually locking the scanner.

    Once you push it forward then snap it back toward the front, plug the machine back in and your problem should be resolved.

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