Question about LG 24 in. LDS 5811 Built-in Dishwasher

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Constant Failure Bought the unit along with other LG products to furnish new home. Problem 1: After first few loads, noticed that the dishes were always wet, the repairman came and said he would try replacing some kind of sensor and that we should run it on the "Sanitary" cycle. Have done this ever since, but should you have to run on sanitary to prevent your dishes from coming out soaking wet? Problem 2: Noticed the inside of the door on the adjacent cabinet was changing colour, found out through observation that steam was venting from the sides of the door at the bottom and damaging the finish on the cabinet. Repairman came to replace the door seal and the venting fan. Problem 3: Steam still venting from same places, but at reduced amount. Some steam now building-up inside the door and condensing at top below the controls. This causes water to drip down the front panel just below the control housing. Repairman has now consulted LG, but from the answers I have received to my latest inquiries, even the LG tech guys are a little stumped. The repairman is currently waiting on parts to replace more seals and the steam condensing conduit in the door. Problem 4: Since the first seal repair and the steam build-up in the door, the dishwasher has been returning dirty dishes. Have checked for blockages in the drainage system and listened for unusual operating sounds. Without taking apart, the unit is visually and audibly the same as new. Repairman has come out once again and this time, as i think he is running out of ideas, asked me, "if the motor was always this loud?" I told him, "it's just as loud as the day we bought it." Personally I think he is at a loss right now, so we have asked for a new washer. LG has been stalling on a decision according to the dealer.

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  • clintb402 Apr 23, 2008

    ADDITION:
    I am at my wits end with this piece of junk. My dishes are beginning to pile-up as I have to hand wash now. The whole reason we bought a dishwasher was to free-up time for other responsibilities. LG should change their slogan from "Life's good" to "Let us help you ruin your life" or "Life's not good and let's prove it by selling you useless steel boxes"

  • clintb402 Apr 27, 2008

    Our dealer finally made progress with the idiots at LG, who don't return phone calls, btw. LG has agreed to replace the dishwasher, and the dealer is letting us replace the replacement with another dishwasher of our choice. We have chosen a KitchenAid as the build quality seems higher and it is made by Whirlpool. Whirlpool seams to make a quality product, my parents have had their KitchenAid for years now with only minor problems

  • Anonymous Mar 25, 2014

    So much water comes out of the steam vent that I have to hang a towel from the door while running and a puddle ends up on the floor. I now have a water stains and residue build up on the vent holes and down the front of the unit.

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Problem #1 solution.  Make sure that you are using a rinse aid.  All dishwashers require a rinse aid to assist in drying the dishes.
Problem #2 and #3 suggestion.  Possible that the door is either warped or not closing properly.  Make sure that the cabinetry is not obstructing the door from closing properly.  Another possibility is if the side mounting holes are used to screw the top half of the dishwasher to the cabinetry, they may be screwed so tightly that they are pulling the frame of the dishwasher away from the door causing the steam to leak out the sides.  Recommend loosening the screws slightly to allow the dishwasher frame to return to it's normal position.  Hopefully, the frame hasn't deformed.
Problem #4 solution.  You may need to replace the sump assembly as the wash motor may have a problem pump enough pressure to wash the dishes properly. The sump assembly comes as one with the drain pump included in it.

Posted on Apr 27, 2008

  • Richard Lew Apr 27, 2008

    Ok.  So long as you are taken care of, I'm glad.  Good luck to you.

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