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HP 5610xi is saying that there is a printer cartridge error. The head are clean, But when I try to run the utilities it says that it can't two way communicate. And the utility print I requested won't cancel????

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  • jrandsue Jul 22, 2008

    I have the same problem. I have been told that it may be a bad batch of printer cartridges that are frying the electronic sensor in the machine. Has anyine with this problem used a tricolor cartridge with a batch number of SLD4 070916 1400 MAR09 ? C9352A Made in Singapore. I called HP to see if they could help and their solution was to try and sell me another printer.

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  • 41 Answers

Try removing power from the printer to make it stop.
reboot your computer to clear out any unsent print jobs.
Plug the printer power back in, and try again. This should help, but you may have already done this, if so, please respond with steps you have taken to resolve this already, and we can try to go from there.

Posted on Apr 23, 2008

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My hp officejet 5610xi all in one showing cartridge error-refer to device documentation to troubleshoot.i changed an new cartridge still showing the same message.please help me to solve this problem.


If you are not using a HP print cartridge, try pulling out the one you put in, clean the contacts in the print carriage, and put in a different print cartridge - even if it is the same brand as the brand new one you just took out. I just solved the same problem with this method. I think the new black cartridge from Office Depot was defective. Once I cleaned the contacts on the machine and put in a new one, it worked!

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HP 5610xi Cartridge Error


Cartridges fail all the time. you'll have to bite the bullet and replace the one that's causing the error

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My printer won't print anything - only blank pages. However, both ink cartridges have ink. Please help!


If the self-cleaning cycle does not solve the problem, try turning the printer off overnight to allow the ink to soften. Turn the printer on the next day and try printing a test pattern to see whether the problem has either disappeared or become less noticeable. This ink-saving procedure can work effectively because sometimes the dried ink on the print head needs time to soften before the printer head can be cleaned completely. Try running the self-cleaning utility again one or more times.
Steps for Manually Cleaning the Printer Head

If the overnight cleaning still does not work, there may be a layer of thick ink that is blocking the holes of the printer's head. The next option is to manually clean the printer head. Follow these steps:

* Determine from the owner's manual where the print head is located.
* Remove the ink cartridge from your printer and then dip a cotton swab in hot water or isopropyl alcohol and rub it against the print head. This should loosen any crusted ink. NOTE: Be careful, especially if you use isopropyl alcohol to clean your print heads: Some printers use rubber gaskets, and if you get isopropyl alcohol on the gaskets it could dry them out.
* For models where the print head is in the printer, drop 7 to 10 drops of isopropyl alcohol (91% denatured isopropyl alcohol - not 'rubbing' alcohol) down the ink receptacle area where the ink actually flows from the cartridge into the head. Run a few self-cleaning utilities. If possible, allow the printer to sit a few hours or overnight and repeat the self-cleaning utility.
* If the print head is in the cartridge, soak the cartridge print head in hot water. Allow it to soak overnight. Dry the print head area with a paper towel. Repeat the self-cleaning utility.
* If the hot water soak did not unclog the print head, place the cartridge printer head in isopropyl alcohol and allow it to soak overnight. Use a damp paper towel to wipe off the print head area and dry carefully. Try the self-cleaning utility again.
* If the alcohol soak did not unclog the print head in the cartridge you may need to purchase a new cartridge. This will provide new print heads that won't be clogged. Contact a service technician for repair of print heads in the printer if the alcohol did not unclog the printer head.

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2 Answers

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You may need to remove the protective sticker, if you've done that already, try cleaning the print heads, they sometimes get clogged... Best of luck!

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Hp photosmart 7350-cannor print from emails or any


Your printhead is either clogged or not working. There should be a self cleaning program built in to the printer. Run this 4 or 5 times. If the unit still doesn't print you can either clean it yourself with Q-tips and isopropyl alcohol, or take it to your local HP printer repair center. If you printer is still under warranty I would advised having them check it.

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If you ran the ink cartridge refill routine, from your desktop using the utility supplied by HP, this should not occur, so try running the head cleaning and alignment routines and see if this clears up the problems.

I am assuming that all your cartridges are relatively full and trouble free and that the printer has been successfully and recently used, prior to your replacement of the one new cartridge.

Sometimes, if the printer has been idle for some time without use, the ink will dry on the heads of perfectly good cartridges, causing the problem you cite.

Use alchohol based cleaner with the kind pads supplied with a new cartridge to regularly clean the heads of your ink cartridges, according to instructions in your manual and CAREFULLY, so as to not damage the heads.

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you may need to do a clean heads and nozzles on that HP..try that first.

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I have exactly the same problem, only my Deskjet is HP 3840 and I am running a PowerMac G4 with OS 10.4.10.

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