Question about Lexmark X7170 All-In-One InkJet Printer

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Installation problems i installed the software into my pc. i checked into myh control panel its all set up, but when i want to print from my computer it wont allow me to print. Do i need to reinstall the software. And also the software that came with the 7170 was 7100 so if that mayh be a problem please advise me Thank You Angela Williams

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  • whitaff Aug 08, 2008

    will not print off computor

  • gerry2216 Sep 28, 2008

    I insert the softwrare that come with printer while all connection was alright and the printer is working properly. the software was istalled but no communication to the printer to print. Thanks, gerry2216@yahoo.com

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You'll need to go to lexmark.com for new drivers..the cd's are not always latest version.

Posted on May 05, 2008

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Posted on Jan 02, 2017

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Double check the settings first. See procedure below:

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Go to your PC's Print dialog box and click on Properties. 2. Click on the Printing Shortcuts tab, and select Two-sided (Duplex) Printing from the drop-down menu.
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FATAL ERROR HPZPRL01 while installing the printer software


Hi,

1. Perform System restore:
If the printer software was previously installed on the computer anytime before or even if the original issue was anything else before this error, then try restoring the computer to the date on which the software was working. You can then do add a device from the installation screen. The printer would start working fine as the software would already be available after doing a system restore.
2. Uninstall the complete Software.
Perform L1, L2, and L3 uninstall. Then reinstall the s/w.
3. Insert the CD & start the install, select custom install.
Under options select only "HP Drivers (required)" in order to install only the print/scan/fax drivers. If drivers will be successfully installed, you can add one by one the HP software starting again the installation and selecting Install More Software button & install the software in this order:
• HP Solution Center
• HP Device Functions
• OCR Software
Do not install HP Participation Program or HP Customer Experience or HP Supply.
4. Grant full permission to the system
Right click on My Computer, go to properties\security\Group or user names\ select the customer’s user name & click on permissions. Click to select the Full Control check box under Allow, and then click Advanced. Check both the boxes under advanced window. Click OK & close all the windows & restart the PC. Install the software by following customer install method.
5. Make sure that you have write access rights enabled for the following registry keys:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers.

In order to provide the write access, right click on the folder and click permissions. In the permissions window select the customer’s user name or ‘Everyone’ and give a check mark for full access.
Then install the drivers again.

all the best

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1 Answer

Brother mfc-465CN on LAN but will not print. Has done in the past but suddenly stopped. On printer control panel it showed as being unavailable. Other PC's on network print to it ok and the problem PC can...


can you ping your printer from that computer? if not then can you ping other computers on your network? If not then there is something wrong with your computer network on that computer.

Nov 23, 2009 | Brother MFC-465CN InkJet Printer

1 Answer

Errors


solution 1>
CAUSE:
Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)
The Windows services (files) were:
Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)
The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.
SOLUTION:
Steps:
1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

.......................................................................
solution 2>

complete uninstall printer software from computer.
run uninstall L1 L2 L3 L4(if not an hp computer).
run same uninstall l1l2l3l4 from 7z..folder or hp folder from temp if availalbe.
then clean from add remove programs/program and features.
then clean from cleanup utility all hp pritner related entries.
then clean temp folder. clean recycle bin.
delete c:\program files\hp and hewlett packard folders (if not an hp computer). on hp computer delete digital imaging bin folders.
delete following folders from following locations-
C:\windows\System32\Spool\Printers and deleted entries inside it
C:\windows\System32\Spool\drivers\w32x86\*.* deleted entries inside it
C:\windows\twain_32.

cleanup from regsitry--
plz make back up for registry first.
>> hklm/system/current control set/control/print/environment/windowsNT(x86/64)/drivers + processors delete all pritner entries from there.
>> hklm/system/current control set/enum/usb/vid_000,vid_003 delete.
>> hklm/system/current control set/enum/usbprint delete pritner entries.
>> hklm/system/current control set/control/print/monitors/hp standard tcp/ip ports/ports.
>> hklm/system/current control set/control/print/monitors/standard tcp/ip ports/ports.
>> delete same ports from printers and faxes/pritners pritner properties ports
>> hklm/system/current control set/control/print/monitors/hpz..
>> hklm/system/current control set/control/print/providers/lan man settings.
>> hklm/SYSTEM/CURRENTCONTROLSET/CONTROL/PRINt/PRINTERS
>> hkey_Current_User\Software\Hewlett-Packard
>> hKey_Local_Machine\Software\Hewlett-Packard
>> HKEY_USERS\.DEFAULT\Software\Hewlett-Packard
>> hkey_current_user\software\hewlett packard delete if not hp computer.
>> hkey_curent_configuration/system/current control set/control/print/pritners.
then go to msconfig
make it selective startup disable all microsoft services except hp services. hide all microsoft services. disable all startup tab apply restart.
after restart install cue version 12 officejet pro 8500 or 6500.
then run msiexec.exe /unregister then msiexec.exe /regserver cmd commands.
then install software from downloaded version of original pritner install only basic drivers first and imaging devices only and use solution center 12. cue 12.
issue resolved.

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1 Answer

I have a problem with my brand new HP D1505 printer. The software installed up to print a test page...but it doesn't print. It just feeds out the paper. When I installed the ink cartridge, I could print...


The most common reason for this type of printer problem is either the windows based driver or the installed HP driver. uninstall the printer from control panel/add remove printers, physically remove the printer from the pc, reboot the pc and then re-connect the printer. Windows should start the "new device" wizard and auto install the printer. If this does not work remove the printer, reboot the pc and then install the software from the HP cd, do not connect the printer until told to do so by the software. One of these methods has always worked for me. Good luck

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This issue requires some serious trouble shooting and solutions cannot be posted as they are too long.
If you want further support you can avail free technical support on http://tinyurl.com/m7ghqz

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An icon for your printer should be there. Right click the printer icon and select "use as default". While in control panel, you can run the troubleshooter. Sometimes it works. Sometimes the software doesn't install correctly. Uninstall the software from the add/remove software in control panel, then re-install the printer software.

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Go to Start, Control Panels, Administrative Tools, Services.
Windows 2000: Go to Start, Settings, Control Panel, Administrative Tools, Services.
Right click on the print spooler and select Properties.
Click on Dependencies to view a list of all the system components that the print spooler depends on.
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