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I had the exact same thing happen! It was driving me up a wall trying to figure it out. Finally I decided to go to the START menu and hit RUN. Figured I'd go to the E:/ drive and see if I could do something from there. A little box popped up, saying that the device was not formatted and asked if I'd like to format it. So I hit yes, read the lil info that popped up on the boxes, and clicked the QUICKFORMAT box. That seemed to do it for me, my device took the music back on it. Hopefully that works for you. Typically I'm a Zune fan, but mine I had for 6 years and it finally croaked on me. Plus I needed something small to take with me jogging and this seemed to be the perfect solution. If that doesn't take care of it, I say take it back to the store and get it replaced or get it repaired.
Hey! I experienced the same problem as you, found my FL350 wich had been laying in a closet for 2 years, completely discharged.
What I did, was to connect the FL350 to the USB port, a message popped up saying like "USB device can not be recognized", ignore it, it will keep popping up, but don't mind that. I then left the FL350 in my PC with the PC turned on, and left it over night. Today I could turn the MP3 player on, resulting in that the PC found the device and it began charging. So I will leave it there, and in two hours I will go out running, listening to it :D Hope this works for you.
Test another USB port on your computer, and see if you get the same result. If you get the same result, the USB cable may be faulty.
Here is a test you can do to see if the problem really is the USB cable, or if it is something else: Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
If you have clicked repair, and it is telling you that the repair failed, then the player needs to be replaced.
Otherwise: Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
It sounds like you need a driver for your player on the pc - or the old one is somehow corrupted. There are some conflict issues with new versions of windows media player also.
Go to this link;
and download the "Firmware Manager" about halfway down. Install it and see if your problem is solved.
if not, please post again with details of which windows version you are using on the pc, and I can talk you through a few more things to try. You can also see if i'm online and talk live if you prefer.
Hope this helps :)
What you have to do is this:
1) The HDD Detection tool
Connect the device to the PC, load up Musicmatch. On the left click "Portable Device" tab, wait for the PC to show your device.
The device should show as "Philips GoGear" if it's showing as "Philips Nike" go to "Tools" on the right, click "Settings" click drop-down menu & choose GoGear.
You need to do this everytime you transfer files.
If that doesn't work, you need to do this:
2) Manual Re-Install
You can re-install the player manually by doing this :
- connect the player to your pc by USB cable
- uninstall all Installed software for the player
- remove device from Windows Device Manager :
- right click on "My Computer"
- select Properties from the menu
a new windows appears: System Properties
- click on the tab "Hardware"
- click on "Device Manager"
a new window appears" The Device Manager
navigate to the player (should be shown as Philips Nike) at the USB Devices
- right click on the player
- select "un-install" from the menu
- Windows will unsinstall the device
- If the player is not listed, the device has been deleted
Now to edit the Windows Registry:
(Note: Mistakes cannot be un-done so be VERY careful)
1. Disconnect all usb devices.
2. Go to the registry (Start -> Run -> type "regedit")
3. Make a backup of the registry
-Search/Create a logical location ("C:\REGBACKUP" for example)
-choose a filename ("registry backup Date.reg" for example)
-Please pay attention if Export range is set to "All"
-click on save
4. Click on the + infront of HKEY_LOCAL_MACHINE
-Click the + of SYSTEM
-Click the + of CurrentControlSet
-Click the + of Enum
-Click the + of USB
Here you can remove all VID``s
-Before you remove the VID you have to set the right permissions, this can be
done as follows:
Right click on the folder USB and click on "Permissions", select in the window
that pops-up Everyone and and select "Full control" at the permissions.
5. Reboot PC without ANY USB devices connected
- install the software and plugins
- connect the device to your pc by usb
Check if device works and if still showing as "Philips Nike" try the first step again.
Hope this helps,
I had the same problem you can go to sony.com and get everything worked out you may need to lie but it will get fixed just don?t say weather or someone broke it or they will say not covered it is a bought $15-25 tops hope this helped. And you can use a small flat head screwdriver to release the USB.