Question about HP Pavilion dv6000z Notebook
I have a brand new laptop and my problem is when you insert a cd/dvd nothing happens. Iv'e tried to update the driver and it says its already updated. When I click Computer under the start menu It doesnt even Show I have any other drives than my C drive. When I go to the Device Manager and right click the DVD drive, Go to Properties and Message in the box says Windows cannot load the device driver for this hardware. The driver may be currpt of missing. (code39). It says check for solutions and I click that but nothing happens! ???
Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "Windows cannot load the device driver fro this hardware. The driver may be corrupted or missing (code39)".
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
Posted on Sep 18, 2008
Hey, i have exactly the same problem, i need some help on this! it has something to do with its drivers. the error code is 39
Posted on May 06, 2008
I have heard of this happening on newer computers and laptops using windows vista. If this is the case, I would contact your computer manufacturer and explain what is happening. If your computer truly is "New" it should be under even a 1 yr manufacturer warranty. There is a possibility that they are already aware of the problem and have a way to fix it.
Posted on Apr 23, 2008
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Posted on Jan 02, 2017
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