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My computer keeps telling me I do not have an internet connection when I connect my router. I can unplugg the router and plug it back into my dsl modem and the internet again works. why won't my router recognize my internet?

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  • TWOZ Apr 23, 2008

    sorry for not having much info but yes it is a linksys and i was told that I could change my password if i opened an explorer and simply entered the default IP address (192.168.1.1) but tried .0.1 instead and it got me into my sbc accounf info but was not much help from there. I went to the command promt prior to this, and I saw an IP address and gateway address there but did not know what that was used for. Lastly, my router does not seem to want to receive an internet connection, becuase the internet only works when connected directly to the dsl modem. Does that help you answer my question and help me further? If not, let me know what else you need to know that I can give you and other specific information pertaining to setting up the router. Thank you for your time.

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More info would be helpful, but I am assuming that you have a router device that is not the DSL Modem, maybe a linksys, or something? Most likely what is happening is that the DSL modem is assigning private IP addresses, like 192.168.1.x, and the router is obtaining that IP address on its WAN interface, but is also configured for the LAN at 192.168.1.x, which is the same subnet, so it cannot route packets to the internet properly, as both interfaces have the same network range. Can you give me more info? I can try to walk you thru step by step.
Step 1. Verify current IP address when internet connection is working. (Go to a command prompt and type ipconfig, press enter, and document what your IP address is, also document the gateway address and subnet mask)
Step 2. Connect to the router instead of the DSL modem, do the same thing, document your IP address, gateway, and subnet mask
Step 3. Compare the two, your IP may be different, and the gateway may even be different, but see if both are trying to use the same IP range.

If they are the same, or close (the first 3 octets(set of numbers) are the same) then you will need to configure the lan side of either your DSL modem, or the router to be on a different IP address.

To do this will vary depending on the model of your router, so if you respond in the next few hours, I will still be online, and will try to assist.

Posted on Apr 23, 2008

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Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />

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Hi,
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or
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1 Answer

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First thing I did with my Netgear is this.
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