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My computer keeps telling me I do not have an internet connection when I connect my router. I can unplugg the router and plug it back into my dsl modem and the internet again works. why won't my router recognize my internet?

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  • TWOZ Apr 23, 2008

    sorry for not having much info but yes it is a linksys and i was told that I could change my password if i opened an explorer and simply entered the default IP address (192.168.1.1) but tried .0.1 instead and it got me into my sbc accounf info but was not much help from there. I went to the command promt prior to this, and I saw an IP address and gateway address there but did not know what that was used for. Lastly, my router does not seem to want to receive an internet connection, becuase the internet only works when connected directly to the dsl modem. Does that help you answer my question and help me further? If not, let me know what else you need to know that I can give you and other specific information pertaining to setting up the router. Thank you for your time.

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More info would be helpful, but I am assuming that you have a router device that is not the DSL Modem, maybe a linksys, or something? Most likely what is happening is that the DSL modem is assigning private IP addresses, like 192.168.1.x, and the router is obtaining that IP address on its WAN interface, but is also configured for the LAN at 192.168.1.x, which is the same subnet, so it cannot route packets to the internet properly, as both interfaces have the same network range. Can you give me more info? I can try to walk you thru step by step.
Step 1. Verify current IP address when internet connection is working. (Go to a command prompt and type ipconfig, press enter, and document what your IP address is, also document the gateway address and subnet mask)
Step 2. Connect to the router instead of the DSL modem, do the same thing, document your IP address, gateway, and subnet mask
Step 3. Compare the two, your IP may be different, and the gateway may even be different, but see if both are trying to use the same IP range.

If they are the same, or close (the first 3 octets(set of numbers) are the same) then you will need to configure the lan side of either your DSL modem, or the router to be on a different IP address.

To do this will vary depending on the model of your router, so if you respond in the next few hours, I will still be online, and will try to assist.

Posted on Apr 23, 2008

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