Question about SanDisk Sansa Clip MP3 Player

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Synchronize I have renewed my subscription to rhapsody and my sansa clip is reading must renew subscription and resynchronize. I have connected it to the computer and it still will not play my music. Do I have to put the disc back in before it will resync?

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  • fromkk Apr 24, 2008

    I will try and see if it works. thanks

  • Anonymous Apr 25, 2008

    Have purchased songs and downloaded. SanDisk still states "resyncronize" How do I do this to make the player operateable?

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Try resynchronizing inside Windows Media Player first.

If that fails - reformat the player inside Windows Media Player, get the latest firmware upgrade from sansa's website, and then restart your computer.

Posted on Apr 23, 2008

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1 Answer

How do i synchronize my subscribtion


Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 
 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

No Music!


You have to delete all those Rhapsody songs and start over. Even if you renew your Rhapsody subscription now, it may not return the songs to normal. That's the problem with most music services - once the subscription expires, the songs are done.

-Tha Mp3 Doctor

Sep 03, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Rhapsody Subscription


you MUST renew your Rhapsody subscription - that is the problem with WMA's - use an mp3-only service and you will never have this problem

Jul 28, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Synchronize to continue your music subscription


renew your subscription, then reload the songs onto there

Jul 22, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Won't play music


you must resynchronize to rhapsody and renew your Rhapsody subscription

Jul 09, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Mp3


You must resynchronize to the msuic service (probably Rhapsody) every 30 days with this player, or you will get that error message. Two ways to solve:
1) Keep renewing your paid subscription to Rhapsody every month
2) Convert the files you downloaded from Rhapsody into Mp3 format

Jun 01, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa e250


That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

Dec 31, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Playing synchronized songs


Renew your Rhapsody subscription and resync

Apr 29, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Pink Screen Synchronize to continue your music subscription


Renew your Rhpasody or Napster subscriptions and reload/resync the songs - those two service shave fixed-term licenses

Apr 02, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa problem


Renew Rhapsody sub and resync

Jan 26, 2007 | SanDisk Sansa e250 MP3 Player

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