I've been having the best of luck with this phone and lately the directional keypad isn't working. I can't scroll down or to the right so i can't see the end of text messages and i can't select any applications that aren't in the farthest left hand column of the menus. Also the back key isn't working either... any ideas on how to fix it?
I have the Kyocera remix and have had the same problems. I took it into US C & they replaced the ribbon cable, under the keypad, for free (got a nice tech?). This solved the problem for about a month. Same thing started up again so I took it back in. This tech told me it would cost $20 to replace the cable, I told him to do it. He does it and the keys still don't work. He doesn't charge me for replacing the cable and says the actual board must be going bad. Only solution, send it in for reapir. Not worth the cost and wait.
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Turn on your Kyocera Qualcomm
pdQ by pressing and holding the "Power" button until the welcome screen
is displayed. If the keypad is open, press and hold the "Power" icon
located on the right hand side of the phone's screen. Repeat the process
to turn the phone off.
Install the Palm Desktop
Organizer software. Connect your phone's cradle to your computer and
plug in the power cord. Remove your Kyocera Qualcomm pdQ from its cradle
during installation. Exit any Windows programs on your computer. Put
the Palm Desktop CD into your computer's CD-ROM drive. The installation
screen will appear, click the "Install" button and follow the on-screen
Perform your first information
HotSync. Click the "Palm Desktop" icon on your computer's desktop. Click
the "Sharing" button in the Windows taskbar to open the HotSync
Manager, then click "Local." Turn on your phone and put it in its
cradle. Open the Kyocera Qualcomm keypad, tap the "Sharing" button to
open the HotSync menu and select "Local Sync." Enter your username on
the computer and click "OK." When the sync is complete, a "Process
Complete" message will display.
Make a call with the keypad
closed. Pull up the antenna on your Kyocera Qualcomm pdQ and wait for
the signal strength icon to be displayed. Use the numeric keypad to
enter the phone number. Press the "Send" button to make the call and the
"End" button to hang up.
Make a call from the call
history on your Kyocera Qualcomm pdQ. Press the right "Smart Key" and
use the "Up" and "Down" button to scroll through your call history until
the desired number is highlighted. To see more information about the
number, press the left "Smart Key." Press the "Send" button to make the
call and the "End" button to hang up.
Possible that the flexible membrane strip of the connection to the slider keypad is broken off there by cutting off the connection.
These membrane strip wires must be procured to be installed back into the main board and connected to the slider pad.
Attempt only if you are experienced to do these delicate jobs.
I had the same problem with a phone I had of the same model. I sent it in numerous times and it continued, so I got a new one, and 2 months late I had the same problem. My advice is to go with a different phone. Kyocera is not a very popular brand because of the many problems they have with their electronics. I've done lots of research on that model phone and have found very few satisfied customers. Cheaper in the long run to just get a different phone.
the only options Ive found for this are if you hit a button with the slider closed it asks if you want to unlock the keypad. Then you hit the right top button (says "ok") and it unlocks...this stays like this until you open and then close the slider. This is the only way I know of to unlock the keypad, I have not found any other way in settings menu or anywhere else. Good luck!!
I have the same problem with mine and luckily am still under warranty. My son has the same phone and the same problem. If your phone is still fairly new and not abused, as in water damage or been banged around you'd be best advised to bring the phone back to the store and raise some "hell" on them for selling defective devices. I was offered a new phone from my provider. Good luck